New
#1
New program will not open, rest of computer works fine
Hello,
I just recently installed a program on my laptop. It is called Precor Channel Editor (a work-specific program). It will not open. The spinning circle appears next to my mouse when I double-click it, stays for about 5 seconds, then disappears. The program doesn't ever open though.
The other programs on my computer seem to work fine, although I do remember having spent about 4 hours once before trying to get a program (C-SAFE) to work. Unfortunately, that was about 4 years ago and I have no idea what I did.
A few things I have tried:
Updated video drivers.
I originally had 7 Starter on my laptop, after speaking with tech support at Precor, they suggested getting Windows 7 Professional as that is what they use. I did, no difference.
I have uninstalled and reinstalled this program several times.
I also installed this program on my co-workers desktop just to make sure I wasn't doing something wrong/there wasn't anything wrong with the program. It worked fine on her desktop.
I have tried to run as administrator.
I opened task manager and watched it while I tried to open the program. The program name showed up in the processes for about 5-10 seconds, then disappeared.
Any ideas what might be going on? I have spoken to tech support at Precor several times and they don't know what the problem is either. It is a fairly new program, but they've never run into this issue with anyone else that downloaded it.
Thanks in advance!
Lydia