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Windows 7: Adobe issue during install

14 May 2014   #1
AirPower4ever

Windows 7 Pro 64-bit
 
 
Adobe issue during install

SO I downloaded the new Adobe 11.0.07 and I went to install the program and I get this error messege during the installation (see picture)

So I went to the Event Viewer and I see this
Product: Adobe Reader XI (11.0.07) - Update 'Adobe Reader XI (11.0.07)' could not be installed. Error code 1651. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: How to enable Windows Installer logging

So I did a Google search and the only closest answer I found was this, but they do not mention which "Fixit" from Microsoft. I have been looking at Microsoft and I do not see it nor if I search Microsoft I get any hits

Windows Installer does not permit updating of managed advertised - Microsoft Community

Does anyone know which "Fixit" it is; maybe my tired eyes missed it, but I just cannot find the "Fixit" and I want to resolve this issue. I have several other systems and they do not get this error.

Windows 7 Pro, 64-bit
All updates are installed
9GB of RAM




Attached Images
Adobe issue during install-capture1.jpg 
My System SpecsSystem Spec
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14 May 2014   #2
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

I believe the "Fixit" was from the Method 1 link he referred to here: Basic troubleshooting steps for Windows Installer

If you try the steps there (or I would try Method 2 first, it seems quicker) and it doesn't work, come back and let us know.

Keep in mind, just skimming through Method 1 it has you access the registry, make sure to do exactly what they say with no exceptions and make a backup.

For help with backing up registry, see here:
Registry - Backup and Restore
My System SpecsSystem Spec
14 May 2014   #3
AirPower4ever

Windows 7 Pro 64-bit
 
 

OK, good and bad news. I did find a website that gave a fix which I will share, but I cannot find that particular website to post it here in case anyone else runs in to this problem. But here is what it told me to do;

* Download Revo Uninstaller Pro 30 day trial, install it
* Launch the program
* At the top click "Logs Database"
* You will see a list of programs; find anything that says Adobe Reader (in my case I had 2; Adobe Reaer X and XI)
* Click on one to highlight it
* At the top click "Uninstall" - let the process run. You will get to a confirmation, look at the bottom button and click Advance Removal
* You will now see some registry keys, click the button "Select All" and then right next to it click the "Delete" button. Revo deletes those keys. Now click the "Next" button
* You will now see some files and folders. Again, click "Select All" and then right next to it click "Delete". Revo will delete those files and folders
* You are done, click "Finish" and reboot
* Install Adobe Reader and you should not get the error message I posted. My issue is gone, Adove Reader 11.0.07 installed with no issues. In case anyone else can use this.
*
My System SpecsSystem Spec
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14 May 2014   #4
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Did this fixed your issue? Mark thread as solved if so.

Also, revo uninstaller can be downloaded as a perfectly functioning (and frankly much more powerful uninstaller than the default windows) with just the free version.
My System SpecsSystem Spec
14 May 2014   #5
AirPower4ever

Windows 7 Pro 64-bit
 
 

Thanks Gator, I did do the "Fixit" and it did find problems and fixed them, but it did not resolve my installation issue. Then I did the Revo method and all is good.

Thanks
My System SpecsSystem Spec
14 May 2014   #6
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Quote   Quote: Originally Posted by AirPower4ever View Post
Thanks Gator, I did do the "Fixit" and it did find problems and fixed them, but it did not resolve my installation issue. Then I did the Revo method and all is good.

Thanks
You're welcome, glad you got it fixed. Good luck!
My System SpecsSystem Spec
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