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Windows 7: Windows Explorer crashes when right-clicking image files

02 Jul 2014   #1
yoshirocks

Windows 7 Professional 64-Bit
 
 
Windows Explorer crashes when right-clicking image files

OK, here's my problem:
Whenever I right-click on a picture file, Windows Explorer will freeze, saying Not Responding in the window title bar and in Task Manager.

After ending the process and restarting Windows Explorer, I get an error that says "The remote procedure call failed and did not execute."
This error can be fixed by hitting Start, Run, typing services.msc, and starting Remote Procedure Call (RPC) and Remote Procedure Call (RPC) Locator.

If I leave Explorer alone for several minutes, the context menu will finally come up, and after that it comes up instantly for all picture files I right-click on as long as I leave the Explorer window open.
It only does this on image files (JPG, PNG, BMP, etc.) With all other files, the context menu always comes up without a problem.

I tried downloading ShellExView, disabling all non-Microsoft context menu items and restarting, but it didn't help.

Thanks in advance for any help.


My System SpecsSystem Spec
.
02 Jul 2014   #2
andrew129260

Windows 10 Pro
 
 

Please Run sfc /scan now using option 2 in this tutorial: SFC /SCANNOW Command - System File Checker

Please post back the results.
Please indicate what message was displayed at the end:

Windows found no integrity violations

OR

Corrupt files were found, and windows was unable to fix them.

OR

Corrupt files were found, and windows successfully repaired them
_________________________________________________________________________________________

You may have programs running at startup that is causing this issue. Please see this tutorial to temporary disable them and see if the issue is resolved:

Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
06 Jul 2014   #3
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

If SFC doesn't help, try a Clean Start to see if right clicking works then

Troubleshoot Application Conflicts by Performing a Clean Startup

A Guy
My System SpecsSystem Spec
.

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 Windows Explorer crashes when right-clicking image files




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