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Windows 7: The specified module could not be found msls31.dll When press Sart

05 Jul 2014   #31
Izzywizzy

Windows Ultimate 32 bit
 
 

Still no luck with the sound and I'm still getting that "Error: Problem getting extra sound info" message.

By the way, There was one file that was also corrupt in the sfc scannow that I have not fixed, because someone told me that it's not important and that he didn't have the replacement file in his Windows 7 computer.

This is the file:
"Cannot repair member file [l:46{23}]"Windows Logon Sound.wav" of Microsoft-Windows-Shell-Sounds"

Doesn't sound important, but you never know.




Attached Files
File Type: txt DxDiag3.txt (44.9 KB, 2 views)
My System SpecsSystem Spec
.
06 Jul 2014   #32
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums Izzywizzy. You can find the key from your registry, assuming it is legit. Install and run Belarc Advisor, then scroll down to the Software Licenses section where your key should be listed. You can then follow the instructions to do the Repair Install.

Belarc Advisor

A Guy
My System SpecsSystem Spec
06 Jul 2014   #33
Izzywizzy

Windows Ultimate 32 bit
 
 

Thank you, A Guy.

I've bought this laptop online a few years ago and the Windows might not be legit.

One other thing, I've found out that my BIOS is locked with a password.

Do I need to access the BIOS to do a Repair Install?
My System SpecsSystem Spec
.

06 Jul 2014   #34
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I suspect you have more problems than have been fixed so far -
Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
06 Jul 2014   #35
Izzywizzy

Windows Ultimate 32 bit
 
 

Hello, NoelDP.

Could you please make it easier for me to understand?

Edit: Do you mean, post a SFC Scan log on here?

I'm downloading "System Update Readiness Tool for Windows" at the moment.
"x86-based (32-bit) versions of Windows 7 SP1 and Windows 7"
My System SpecsSystem Spec
06 Jul 2014   #36
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yes, I need the full CBS.log file and CheckSUR.log file at least - and preferably at least the latest CBSPersist CAB file.
My System SpecsSystem Spec
06 Jul 2014   #37
Izzywizzy

Windows Ultimate 32 bit
 
 

Ok, I know how to get the CBS.log file, but I don't know where to find the CheckSUR.log file and CBSPersist CAB file

Shall I do a SFC scan again?

And what do you mean by "remove the older CBSPersist cab files until the final file is below the limit"?

I have no errors when updating Windows.
My System SpecsSystem Spec
06 Jul 2014   #38
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Did you read the tutorial I linked to - it tells you exactly how to post the needed data.

The files will reveal the extent of file corruption present - and whether there is any registry corruption relating to updates.
They may also point us to other problems.
My System SpecsSystem Spec
06 Jul 2014   #39
Izzywizzy

Windows Ultimate 32 bit
 
 

Here are the log files.

Would you like to give me Remote Assistance, NoelDP?


Attached Files
File Type: log CheckSUR.log (395 Bytes, 0 views)
My System SpecsSystem Spec
06 Jul 2014   #40
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Can't even think about remote assistance with my internet connection

Your SFC scan shows you still have the following errors...
Code:
 Line 2179: 2014-07-06 19:16:39, Info                  CSI    000001dc [SR] Repairing 4 components
 Line 2180: 2014-07-06 19:16:39, Info                  CSI    000001dd [SR] Beginning Verify and Repair transaction
 Line 2181: 2014-07-06 19:16:39, Info                  CSI    000001de [SR] Cannot repair member file [l:22{11}]"audiodg.exe" of Microsoft-Windows-Audio-AudioCore, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
 Line 2182: 2014-07-06 19:16:39, Info                  CSI    000001df [SR] Cannot repair member file [l:20{10}]"msls31.dll" of Microsoft-Windows-MSLS31, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
 Line 2183: 2014-07-06 19:16:39, Info                  CSI    000001e0 [SR] Cannot repair member file [l:20{10}]"WSDMon.dll" of Microsoft-Windows-Printing-WSDPortMonitor, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
 Line 2186: 2014-07-06 19:16:39, Info                  CSI    000001e2 [SR] Cannot repair member file [l:46{23}]"Windows Logon Sound.wav" of Microsoft-Windows-Shell-Sounds, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
I'll post a fix protocol for them in a few minutes.
My System SpecsSystem Spec
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 The specified module could not be found msls31.dll When press Sart




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