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Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time st
Adobe Acrobat XI Pro crashes within 30 seconds after launching. Also occurs with individual Acrobat programs. Adobe Acrobat XI Pro had previously operated without issue but then I had not used if for a couple of months. I contacted Adobe and they advised me it is an OS issue. I have searched, unsuccessfully, for Microsoft E-Mail support. I am at my wits end. Can you please assist me?
I have put together all of the info that I think you need. If there is more that you need please advise me.
Faulting application name: Acrobat.exe, version: 11.0.6.70, time stamp: 0x52b52919
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xc06d007e
Fault offset: 0x0000c42d
Faulting process id: 0xc8c
Faulting application start time: 0x01cf9de0b66898c2
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\windows\syswow64\KERNELBASE.dll
Report Id: fd2862ad-09d3-11e4-b86e-00266c6dd8ef
+ System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-07-12T14:51:22.000000000Z
EventRecordID 382817
Channel Application
Computer Terminator
Security
- EventData
Acrobat.exe
11.0.6.70
52b52919
KERNELBASE.dll
6.1.7601.18409
53159a86
c06d007e
0000c42d
c8c
01cf9de0b66898c2
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
C:\windows\syswow64\KERNELBASE.dll
fd2862ad-09d3-11e4-b86e-00266c6dd8ef
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-12T14:51:22.000000000Z" />
<EventRecordID>382817</EventRecordID>
<Channel>Application</Channel>
<Computer>Terminator</Computer>
<Security />
</System>
- <EventData>
<Data>Acrobat.exe</Data>
<Data>11.0.6.70</Data>
<Data>52b52919</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.18409</Data>
<Data>53159a86</Data>
<Data>c06d007e</Data>
<Data>0000c42d</Data>
<Data>c8c</Data>
<Data>01cf9de0b66898c2</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe</Data>
<Data>C:\windows\syswow64\KERNELBASE.dll</Data>
<Data>fd2862ad-09d3-11e4-b86e-00266c6dd8ef</Data>
</EventData>
</Event>