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Windows 7: Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time st

14 Jul 2014   #1
Amateur

Windows 7 Professional x64
 
 
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time st

Adobe Acrobat XI Pro crashes within 30 seconds after launching. Also occurs with individual Acrobat programs. Adobe Acrobat XI Pro had previously operated without issue but then I had not used if for a couple of months. I contacted Adobe and they advised me it is an OS issue. I have searched, unsuccessfully, for Microsoft E-Mail support. I am at my wits end. Can you please assist me?

I have put together all of the info that I think you need. If there is more that you need please advise me.








Faulting application name: Acrobat.exe, version: 11.0.6.70, time stamp: 0x52b52919
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xc06d007e
Fault offset: 0x0000c42d
Faulting process id: 0xc8c
Faulting application start time: 0x01cf9de0b66898c2
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\windows\syswow64\KERNELBASE.dll
Report Id: fd2862ad-09d3-11e4-b86e-00266c6dd8ef

+ System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2014-07-12T14:51:22.000000000Z

EventRecordID 382817

Channel Application

Computer Terminator

Security


- EventData

Acrobat.exe
11.0.6.70
52b52919
KERNELBASE.dll
6.1.7601.18409
53159a86
c06d007e
0000c42d
c8c
01cf9de0b66898c2
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
C:\windows\syswow64\KERNELBASE.dll
fd2862ad-09d3-11e4-b86e-00266c6dd8ef

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-12T14:51:22.000000000Z" />
<EventRecordID>382817</EventRecordID>
<Channel>Application</Channel>
<Computer>Terminator</Computer>
<Security />
</System>
- <EventData>
<Data>Acrobat.exe</Data>
<Data>11.0.6.70</Data>
<Data>52b52919</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.18409</Data>
<Data>53159a86</Data>
<Data>c06d007e</Data>
<Data>0000c42d</Data>
<Data>c8c</Data>
<Data>01cf9de0b66898c2</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe</Data>
<Data>C:\windows\syswow64\KERNELBASE.dll</Data>
<Data>fd2862ad-09d3-11e4-b86e-00266c6dd8ef</Data>
</EventData>
</Event>


My System SpecsSystem Spec
.
14 Jul 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum Amateur,

Could you upload the MSINFO file.

MSINFO32:
  • Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter.
  • Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
  • Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).
My System SpecsSystem Spec
15 Jul 2014   #3
Amateur

Windows 7 Professional x64
 
 

KoolKat, thank you dude for your help. I'm just a poor old English teacher that is stupid about this stuff.


Attached Files
File Type: zip 07-15-14 Amateur.zip (290.0 KB, 5 views)
My System SpecsSystem Spec
.

15 Jul 2014   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Dudette here

Okay, you have way too many items at start up.
Code:
Skype	"c:\program files (x86)\skype\phone\skype.exe" /nosplash /minimized	NT AUTHORITY\SYSTEM	Startup
Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	NT AUTHORITY\LOCAL SERVICE	Startup
Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	NT AUTHORITY\NETWORK SERVICE	Startup
Calendar.exe	calendar.exe.lnk	Terminator\David	Startup
Calendar	calendar.lnk	Terminator\David	Startup
KeyText	keytext.lnk	Terminator\David	Startup
StrongDial.exe - Shortcut	strongdial.exe - shortcut.lnk	Terminator\David	Startup
TTK	ttk.lnk	Terminator\David	Startup
Actual Window Menu	"c:\program files (x86)\actual window menu\actualwindowmenucenter.exe"	Terminator\David	Startup
QQIntl	"c:\program files (x86)\tencent\qqintl\bin\qq.exe" /background	Terminator\David	Startup
StrongVPN Client	"c:\program files (x86)\strongvpn\strongdial.exe" --silent	Terminator\David	Startup
Sidebar	c:\program files\windows sidebar\sidebar.exe /autorun	Terminator\David	Startup
Download Nitro	"c:\program files (x86)\pcpitstop\download nitro\pcpitstop-nitro.exe" -autorun	Terminator\David	Startup
QQ2009	"c:\program files (x86)\tencent\qqintl\bin\qq.exe" /background	Terminator\David	Startup
Skype	"c:\program files (x86)\skype\phone\skype.exe" /nosplash /minimized	.DEFAULT	Startup
HP Digital Imaging Monitor	c:\progra~2\hp\digita~1\bin\hpqtra08.exe	Public	Common Startup
Samsung Drive Manager Real-Time	c:\progra~2\clarus\samsun~1\abrtmon.exe	Public	Common Startup
TPwrMain	%programfiles%\toshiba\power saver\tpwrmain.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TosWaitSrv	%programfiles%\toshiba\tphm\toswaitsrv.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TosSENotify	c:\program files\toshiba\toshiba hdd ssd alert\toswaitsrv.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TosReelTimeMonitor	%programfiles%\toshiba\reeltime\tosreeltimemonitor.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TosNC	%programfiles%\toshiba\bulletinboard\tosnccore.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
ThpSrv	c:\windows\system32\thpsrv /logon	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Teco	"%programfiles%\toshiba\teco\teco.exe" /r	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SmoothView	%programfiles%\toshiba\smoothview\smoothview.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SmartFaceVWatcher	%programfiles%\toshiba\smartfacev\smartfacevwatcher.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
RtHDVCpl	c:\program files\realtek\audio\hda\ravcpl64.exe -s	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HSON	%programfiles%\toshiba\tbs\hson.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
00TCrdMain	%programfiles%\toshiba\flashcards\tcrdmain.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HPUsageTracking	"\hp ut\bin\hppusg.exe" "\hp ut"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
PrnStatusMX	c:\program files\hewlett-packard\prnstatusmx\prnstatusmx.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
AdobeAAMUpdater-1.0	"c:\program files (x86)\common files\adobe\oobe\pdapp\uwa\updaterstartuputility.exe"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
MSC	"c:\program files\microsoft security client\msseces.exe" -hide -runkey	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SynTPEnh	%programfiles%\synaptics\syntp\syntpenh.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
snp2std	c:\windows\vsnp2std.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
IgfxTray	c:\windows\system32\igfxtray.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
I'll need you to follow the instructions in this quote:

Quote:
Perform a Clean boot:Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Tell us if that helps with the error on launch Acrobat.
My System SpecsSystem Spec
15 Jul 2014   #5
Amateur

Windows 7 Professional x64
 
 

With my limited knowledge and abilities I have done the best that I know how. If you see something else please tell me and I will try my best.


Attached Files
File Type: zip vB 07-15-17 Amateur.zip (285.2 KB, 3 views)
My System SpecsSystem Spec
15 Jul 2014   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Did you follow the instructions on the quote?
My System SpecsSystem Spec
15 Jul 2014   #7
Amateur

Windows 7 Professional x64
 
 

Yes. One application, QQ International, continues to boot even after turning off the auto start feature. I clean all startup programs off of the desktop and did a cold boot.Adobe problem is not solved.
My System SpecsSystem Spec
15 Jul 2014   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by Amateur View Post
Adobe problem is not solved.
Have you tried repairing the Adobe installation?

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
My System SpecsSystem Spec
17 Jul 2014   #9
Amateur

Windows 7 Professional x64
 
 

1st I repaired Adobe Pro and rebooted, the issue persisted. 2nd I ran SFC /scannow and rebooted, the problem was solved. To ensure it was working properly I opened the Adobe pro and accessed several files before going to the opening page where I let it sit open for a couple of hours while I worked on other work. The opening page was crashing within 30-seconds previously. All is good now.

You're incredibile! Than you so very much for your assistance.
My System SpecsSystem Spec
30 Sep 2014   #10
BexIT

64
 
 
Registry Entry missing

I have had the same issue however a reformat or reinstall wasn't necessary. Adobe support was no help, Microsoft was much the same.

The issue is a registry entry missing for the pdapp.exe application, specifically for the Image File Execution Options.

Add the following registry entry and all your adobe products should launch.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\PDApp.exe]
"DisableExceptionChainValidation"=dword:00000001
My System SpecsSystem Spec
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 Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time st




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