Installing Adobe Acrobat Pro - Error 1317 or 1310


  1. pixelwiz
    Posts : 4
    Windows 7
       New #1

    Installing Adobe Acrobat Pro - Error 1317 or 1310


    Ok, this is a complicated back-story. Wasting third day trying to setup my old PC for my mom (new one coming tomorrow).

    So first I did a clean XP install on one partition. Then through it installed windows 7 on second partition.

    On the Win7 partition, first time I tried to installed Adobe Acrobat Professional I got an error during install. I think it was 1310. Then I decided to try to install Office 2003, got same error about 20% through. Very strange. I messed with some folder permissions, ran as administrator, even tried creating an administrator account and installing in there, same result.

    Then I decided to re-install everything again from scratch. Formatted the disk, made new partitions, installed XP, installed Win7 Pro. Tried to install office 2003 first, that worked.

    Then tried to install Acrobat 8 Pro again, error 1310. Then download Acrobat 9 Pro from Adobe to see if a newer version might do the trick. Similar error 1317, this on about attempting to create a directory in program files\adobe\acrobat9.0\designer8.2\de\templates.

    Interestingly, the story doesn't stop there. After one of these errors happens, I think it causes some sort of file system error. One time I got a baloon setup_wm (if I remember right) something about file system being corrupt and unstable. And if I try to open a browser after that things don't work. If I reboot, it runs chkdsk and everything seems fine after, but no matter what I try I can't get passed that error.

    Any ideas?
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  3. kegobeer
    Posts : 2,913
    Windows 7 Ultimate x64 SP1
       New #2

    Why are you installing XP and then Windows 7? Are you installing the RC, or is it the RTM/retail version? Have you reviewed the Windows 7 installation guides?

    Tutorial quick reference list for Installing Windows 7

    If you have an upgrade version...

    Doing a Clean Install with a Upgrade Windows 7 Version
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  4. pixelwiz
    Posts : 4
    Windows 7
    Thread Starter
       New #3

    My new PC with a Windows 7 pro dvd should arrive today.

    In the mean time, I had purchased that student upgrade version to upgrade my old PC, and I thought the only way to install it was from within XP, but I installed on a clean partition. Maybe when I get the disk today I'll try to re-install one more time cleanly.

    But almost everything works, except I can't get adobe stuff to install, and after I try installing adobe acrobat or anything really like photoshop, I get errors from Windows about file system being corrupted and unstable, and when I reboot it runs chkdsk.

    Thanks for suggestions.
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