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Windows 7: Cannot install Windows Live Essentials 2012

24 Oct 2014   #1
khl

windows 7 64 bit home preium
 
 
Cannot install Windows Live Essentials 2012

Here's the latest in a long series of unsolvable problems where Windows Essentials 2012 can not be installed.

The repeated error message - error 0x80040609 - source WLX suite

Installation stops when installing Messenger. There are no previous Messenger installations on the computer.

The computer is running 64 bit Windows 7 . Windows was freshly installed on the computer a few months ago with no problem.

To save the time of asking me to take steps that will not work:

Windows firewall is turned on.

I've downloaded and tried running the offline standalone installer.

I'm running current DirectX.

All Windows Live directories and files have been removed. Uninstall advice does not work because the programs were never installed in the first place

I've downloaded the installation fail fixit and run it.

I've run Windows update.

I've found and zipped the installation log file but so far there's no place to send it.

There are no viruses or malware

Windows Media Player already is installed.

I've run msiexec /unreg
msiexec /regserver

The Windows Installer service is running.


My System SpecsSystem Spec
.
24 Oct 2014   #2
khl

windows 7 64 bit home preium
 
 

While waiting for anyone to respond to the original message, here are two other alleged solutions that did not work.

Ran MSCONFIG and set it for only start up services. Then ran the Windows Live full offline installer and got the identical error failure.

Ran CCleaner twice. Then ran the Windows Live full offline installer and got the identical error failure.

I started Revo Uninstaller. Windows Essentials 2012 does not exist in the add/remove programs list.
I checked Control Panel. Windows Essentials 2012 does not exist in the add/remove programs list.

I've used Regedit to remove all reference to Windows Live. Then ran the Windows Live full offline installer and got the identical error failure.

Still no solutions and no responses.
My System SpecsSystem Spec
25 Oct 2014   #3
Mark Phelps

Win7 Pro 32-bit, Win8 Pro 32-bit
 
 

My System SpecsSystem Spec
.

25 Oct 2014   #4
khl

windows 7 64 bit home preium
 
 

Quote   Quote: Originally Posted by Mark Phelps View Post
I already read that thread. The hints do not work.

I spent a long time on a Microsoft tech support chat. From that chat here's what else does not work: creating a new user account, putting the computer in safe mode, and using the online Windows Live Essentials installer. The tech support representative admitted I was using the correct procedure and was confounded by the repeated installation failures. He's agreed to elevate this mystery to level two support.
My System SpecsSystem Spec
26 Oct 2014   #5
khl

windows 7 64 bit home preium
 
 

Restating the situation with added information on more solutions that did not work.

The repeated error message - error 0x80040609 - source WLX suite

Installation stops when installing Messenger. There are no previous Messenger installations on the computer.

The computer is running 64 bit Windows 7 . Windows was freshly installed on the computer a few months ago with no problem.

Experts love asking for more details. Here they are, and maybe they willsave the time of asking me to take steps that will not work:

Windows firewall is turned on.

I've downloaded and tried running the offline standalone installer.

I'm running current DirectX.

All Windows Live directories and files have been removed. Uninstall advice does not work because the programs were never installed in the first place

I've downloaded the installation fail fixit and run it.

I've run Windows update.

I've found and zipped the installation log file but so far there's no place to send it.

There are no viruses or malware

Windows Media Player already is installed.

I've run msiexec /unreg
msiexec /regserver

I've run regsvr32 d33dx 10_42.dll

The Windows Installer service is running.

Here are two other alleged solutions that did not work.

Ran MSCONFIG and set it for only start up services. Then ran the Windows Live full offline installer and got the identical error failure.

Ran CCleaner twice. Then ran the Windows Live full offline installer and got the identical error failure.

I started Revo Uninstaller. Windows Essentials 2012 does not exist in the add/remove programs list.
I checked Control Panel. Windows Essentials 2012 does not exist in the add/remove programs list.

I've used Regedit to remove all reference to Windows Live. Then ran the Windows Live full offline installer and got the identical error failure.

So no one has to ask: I've run sfc/scannow. it found no problems.

Creating a new user account did not work.

The programs could not be instaslled in safe mode.

Reinstalled Direct X.

Later got an error 0x80040705 3dx10_442


Took full control of c:\program data/microsoft/identity crl

Edited the registry and removed all references to messenger and Windows live

Reran wlarp.exe, which said a previous installation of Windows Essentials needed to be uninsttalled. Clicked yes, and then a box with a green bar briefly and then disappered. Again, all Windows live folders have been deleted and references to messenger and Windows Live removed from the registery.

I do have net framework3.5 installed. I double checked in "turn Windows features on and off" and it's enabled. It's in a directory at C:\Windows\Microsoft.NET\Framework\v3.5\Microsoft .NET Framework 3.5 SP1

I ran chkdsk /r/f
Checking file system on C:
The type of the file system is NTFS.
Volume label is TI106139W0E.
A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
1319680 file records processed. File verification completed.
3548 large file records processed. 0 bad file records processed. 0 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
1455626 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
1319680 file SDs/SIDs processed. Cleaning up 2241 unused index entries from index $SII of file 0x9.
Cleaning up 2241 unused index entries from index $SDH of file 0x9.
Cleaning up 2241 unused security descriptors.
Security descriptor verification completed.
67974 data files processed. CHKDSK is verifying Usn Journal...
36178696 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
1319664 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
21172117 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.

609199103 KB total disk space.
522532120 KB in 1094622 files.
532684 KB in 67975 indexes.
8 KB in bad sectors.
1445823 KB in use by the system.
65536 KB occupied by the log file.
84688468 KB available on disk.

4096 bytes in each allocation unit.
152299775 total allocation units on disk.
21172117 allocation units available on disk.

Checking file system on C:
The type of the file system is NTFS.
Volume label is TI106139W0E.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
1319680 file records processed. File verification completed.
3548 large file records processed. 0 bad file records processed. 0 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
1455626 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
1319680 file SDs/SIDs processed. Cleaning up 2241 unused index entries from index $SII of file 0x9.
Cleaning up 2241 unused index entries from index $SDH of file 0x9.
Cleaning up 2241 unused security descriptors.
Security descriptor verification completed.
67974 data files processed. CHKDSK is verifying Usn Journal...
36178696 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
1319664 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
21172117 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.

609199103 KB total disk space.
522532120 KB in 1094622 files.
532684 KB in 67975 indexes.
8 KB in bad sectors.
1445823 KB in use by the system.
65536 KB occupied by the log file.
84688468 KB available on disk.

4096 bytes in each allocation unit.
152299775 total allocation units on disk.
21172117 allocation units available on disk.
My System SpecsSystem Spec
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