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Windows 7: Computer powers off when I run photoshop CC 2014

25 Oct 2014   #1
lmeriwe

Windows 7 64
 
 
Computer powers off when I run photoshop CC 2014

My computer goes to a black screen and powers off when I run Photoshop CC 2014.

I don't get any warning messages, and no errors are visible.

I have spent about 6 hours on the phone with Dell's tech support and the problem persists. It happens every time I open Photoshop, regardless of if the program is active. It takes Photoshop about 2-3 minutes to crash my system.

I have run DM Log Collector and the zip file is attached.

I appreciate any help I can get!

Thanks
Laurie




Attached Files
File Type: zip LAURIE-PC-Sat_10_25_2014__91615_89.zip (1.68 MB, 0 views)
My System SpecsSystem Spec
.
26 Oct 2014   #2
MeOnMine

Windows 7 Ultimate x64 SP1 OEM
 
 

Hi, if you are running a UPS try by pass it.
Also what is the brand name and power output of your power supply and also how old.
My System SpecsSystem Spec
26 Oct 2014   #3
lmeriwe

Windows 7 64
 
 

Thanks for the suggestions on by-passing the UPS. It is Fellows brand. I'll try that & reply back if it corrects the issue.
My System SpecsSystem Spec
.

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 Computer powers off when I run photoshop CC 2014




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