Computer powers off when I run photoshop CC 2014


  1. lmeriwe
    Posts : 2
    Windows 7 64
       New #1

    Computer powers off when I run photoshop CC 2014


    My computer goes to a black screen and powers off when I run Photoshop CC 2014.

    I don't get any warning messages, and no errors are visible.

    I have spent about 6 hours on the phone with Dell's tech support and the problem persists. It happens every time I open Photoshop, regardless of if the program is active. It takes Photoshop about 2-3 minutes to crash my system.

    I have run DM Log Collector and the zip file is attached.

    I appreciate any help I can get!

    Thanks
    Laurie
    Computer powers off when I run photoshop CC 2014 Attached Files
      My Computer
    Quote Quote

  3. MeOnMine
    Posts : 379
    Windows 7 Ultimate x64 SP1 OEM
       New #2

    Hi, if you are running a UPS try by pass it.
    Also what is the brand name and power output of your power supply and also how old.
      My Computer
    Quote Quote

  4. lmeriwe
    Posts : 2
    Windows 7 64
    Thread Starter
       New #3

    Thanks for the suggestions on by-passing the UPS. It is Fellows brand. I'll try that & reply back if it corrects the issue.
      My Computer
    Quote Quote

 

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