Corel WordPerfect Office X5 - Purchased Nov 29-2011

Hi: Please help me with my WordPerfect Office X5. I keep getting the following "Error 38 - Word Perfect Office files have been damaged or modified. Please reinstall from your original source". I have tried this plus removed and reinstalled several times but still get same message. Even managed to find an App. for this I had saved on a Disk. Cannot get a NEW ACTIVE LINK for this download. Corel will not help me just said to download WordPerfect Office X7 and pay $199.99. I HAVE ALREADY PAID FOR WORDPERFECT OFFICE X5!!! Please help me with this!

From: ERROR 38 (alleged damaged file) and DOWNLOAD INSURANCE

Maybe it will help? Sounds like copy protection nonsense...as usual.

Error 38 is generated when the Protexis License service is not running. This can sometimes occur after system startup while services are in the process of initializing or if the Protexis service has been stopped. To further trouble shoot this error, follow the steps below:

Enabling Protexis
Click on start and go up to Run. If you are running Windows VISTA® click on Start -> Programs ( or All Progams ) -> Accessories -> Run.
In the 'Open:' box, type in MSCONFIG and click Ok.
Click on the 'Services' tab at the top of screen.
At the bottom of the screen, above 'Ok' & 'Cancel' check the option 'Hide All Microsoft Services'.
Ensure that the item: 'ProtexisLicensing' is enabled.
NOTE: Only one instance of ProtexisLicensing can be enabled. If there are multiple instances of this uncheck the second copy.
Click Ok and select the option to restart the computer.

Hi Quexoz: I am running Windows 7 - 64 bit. I do not have Corel WordPerfect Office X7 running on my computer right now so should I download this again before I take the following steps?

Thanks,

Ardath Morrison

I don't know about downloading anything. I was just pointing you at some info about that error 38, and the possible cause of it (Protexis). I don't nor would I ever use any software that uses that kind of copy protection, but that's just me.

Hi: Should I first reinstall my Corel WordPerfect Office X5 as right now I do notr have it on my computer?

Thanks,

Ardath Morrison

Hi Quexoz: THANK YOU!! THANK YOU!!! I want to thank you from the bottom of my heart!! You have solved my problem and it was so easy to do once you told me what I needed to do. I now have my Corel WordPerfect Office X5 up and working just great! And I was going to have to purchase the new WordPerfect Office X7 for $199.99 when I already have paid for X5 version.

THANKS!!!!

Ardath Morrison