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Windows 7: Problems installing Adobe Flash Player

01 Nov 2014   #1
macwilly

Windows 7 x 64 Home Premium
 
 
Problems installing Adobe Flash Player

My wife Asus laptop is running Windows 7 x64 with all updates current. For some reason we're unable to install Adobe Flash Player.... Everything goes fine (file downloads and opens) until the Installer Screen pops up.. It just stays black and blank...

I found this info at Adobe Forums but don't completely understand the instructions after number 1.

Any help / detailed step by step instructions are appreciated
Can't install Adobe Flash Player. install box is just black/grey



Jeromie Clark Aug 1, 2014 7:20 PM (in response to jetenduro) Yeah, that's no good. Please help us fix this by collecting the logs so that we can understand what's failing.

Windows
  • Download the Adobe Install Helper (AIH) installer from get.adobe.com/flashplayer
  • Open a command prompt and change directories to the location where the AIH installer is saved to
  • At the prompt, run AIH in DEBUG mode:
<AIH_Installer_File_Name.exe> /debug
(e.g. install_flashplayer_11x32ax_chrd_aih.exe /debug)
  • The AIH log file, host.developer.log, will be created in the same directory/location where the AIH installer was saved to (step 1)
  • Flash Player install log file:
    1. C:/Windows/System32/Macromed/Flash/FlashInstall.log
    2. C:/Windows/SysWOW64/Macromed/Flash/FlashInstall.log



My System SpecsSystem Spec
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01 Nov 2014   #2
macwilly

Windows 7 x 64 Home Premium
 
 
more re: Problems Installing Adobe Flash Player

OOOps forgot to add that we're also running the current versions of Norton Internet Security and Malwarebytes Pro..just in case ...

That said I have the same security software on my asus laptop and have had not problems downloading and installing...
My System SpecsSystem Spec
01 Nov 2014   #3
Tookeri

Windows 7 Pro 32
 
 

After downloading the AIH you open a command prompt: run cmd.exe

To change directory to where the file was downloaded: in the command prompt window type cd followed by the path, example: cd "C:\Users\example\Downloads" and press Enter

To run the AIH in debug mode: in the command prompt window type the file name followed by /debug, example: install_flashplayer_11x32ax_chrd_aih.exe /debug and press Enter

HTH
My System SpecsSystem Spec
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05 Nov 2014   #4
TheDeerDude

Windows 7 Home Premium (x64)
 
 

Flash Player uses Internet Explorer for its user interface. What version of IE do you have?

Also, here's an offline installer - give that a try, it might work: Adobe Flash Player Distribution | Adobe
My System SpecsSystem Spec
05 Nov 2014   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
It is unclear which browser your attempting to install flash player in,
If your windows updates are up to date you would be using ie11 and it has flash player built into it there is nothing to download updates to it come through the windows update system,

You would need to make sure it's enabled,
Gear symbol on the top right and Manage add-ons,
Toolbars and Extensions on the top left column and on the Bottom left column under Show,
Make sure it's set to Show All add-ons,
verify Shockwave Flash object is Enabled,
Cheers.
My System SpecsSystem Spec
05 Nov 2014   #6
Tookeri

Windows 7 Pro 32
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
If your windows updates are up to date you would be using ie11 and it has flash player built into it there is nothing to download updates to it come through the windows update system
Isn't that only on Windows 8.1?

Googled and found this:
The preinstalled version of Adobe Flash isn't supported on Internet Explorer 11 running on either Windows 7 SP1 or Windows Server 2008 R2 with SP1. However, you can still download and install the separate Adobe Flash plug-in.
Internet Explorer 11 - FAQ for IT Pros
My System SpecsSystem Spec
05 Nov 2014   #7
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Not unless something drastic has changed I'm unaware of last I installed it was one of the things I hated about ie11 flash was built in :/
That was only a month ago I last tested ie11 ?
I haven't looked at the link yet will now thanks for posting it,
Cheers.
My System SpecsSystem Spec
05 Nov 2014   #8
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

I believe when Microsoft refers to the Pre-installed version of flash it's referring to if it was install on a previous version of ie10-9-8
So yes ie11 comes with it's own version of shockwave flash object included,
Cheers.

Which might actually cause an issue because if a prior version still existed when ie11 is downloaded and installed only the prior version would be listed in Uninstall a program and that would be the older or previous version that needed to be uninstalled now.
ie11's version would not be as easy to uninstall.
My System SpecsSystem Spec
05 Nov 2014   #9
Tookeri

Windows 7 Pro 32
 
 

I feel confused. Maybe you are correct but think I have to actually see if for myself first to believe it. And so far I haven't. Last time I set up a new Win 7 machine I didn't install Flash so it runs the HTML5 player as default. But I have to admit I never checked if there was a disabled Flash add-on. But I will next time I see that system Thanks for the info.
My System SpecsSystem Spec
05 Nov 2014   #10
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

The last version that did not come with flash is ie10
Flash shows up in the control panel still but not in uninstall a program with ie11,
So that's why it gets a bit weird attempting to re-install flash in ie11 = regedit :/
Cheers.

There's also a standalone Shockwave player primarily for the gamers that can be installed.
http://helpx.adobe.com/shockwave.html
http://get.adobe.com/shockwave/otherversions/
My System SpecsSystem Spec
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