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Windows 7: Annoying problem trying to remove Kaspersky

24 Dec 2014   #11
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

An update I disabled Windows Defender and Firewall and the install got to 75% or thereabouts so something is stopping it and now I have taken off all security MBAM SAS the lot and trying one last time.

Because if it does not install this time I shall have to get on to Kaspersky support because it has got past the pale now.


My System SpecsSystem Spec
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25 Dec 2014   #12
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

One last update even a Kaspersky rescue disk will not run past the boot and graphic or text mode the only one saving grace is that is still loads 2012.

I just don't know what else to do apart from making say a Bitdefender rescue disk and try it - the Kaspersky disk does works as I tried it on my main machine so there is something terribly wrong somewhere.
My System SpecsSystem Spec
25 Dec 2014   #13
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Well its Christmas and miracles do happen. I installed the 2012 back on and then this morning threw caution to the wind and clicked on and ran the 2015 install and low and behold it worked!!

No uninstalling as I think it must be they have included “look for newer versions” in the software so no uninstalling and it installed the 2015 the only thing is I had to add the new activation code I bought for the 2015 but it still runs on the old activation code left over from the 2012 until it runs out and then flips over to the two years I put on.

But after twelve hours sorting this problem it is so relieving to get it sorted. Plus the new activation I bought was for 3 PCs and 2 years for $89 so it was a nice little Chrissie present for my friends eh??
My System SpecsSystem Spec
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26 Dec 2014   #14
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Happy for you John and your friend.
It must of come with it's own uninstaller of some kind. Kaspersky is telling you it doesn't want uninstalled just upgraded.
Their still has to be a way to completely uninstall Kaspersky.
Merry Christ Mas
My System SpecsSystem Spec
26 Dec 2014   #15
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Yep at least it is done I am guessing you on the money Jack now onto the next problem - never ends does it?

Am going to have to start another thread for that one though.
My System SpecsSystem Spec
26 Dec 2014   #16
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hmm spoke to son now the machine is throwing those certification error messages whn I open nw tabs and the new tab is set to Google so I cannot work that one out perhaps it has something to do with the Kaspersky. Anyway it is no problem to click with continue anyaway as Google is hardly a threat I would have thought.
My System SpecsSystem Spec
30 Dec 2014   #17
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Just an update even the techy from Kaspersky in Melbourne via Teaviewer could not work it out s looks like something is terribly wrong with the soft or hardware. But it is working but I am wondering how well/
My System SpecsSystem Spec
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 Annoying problem trying to remove Kaspersky




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