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Windows 7: Annoying problem trying to remove Kaspersky

24 Dec 2014   #1
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 
Annoying problem trying to remove Kaspersky

Have a little problem I installed 2012 on a friends laptop a fair while ago and he has kept up the licence but now wants the 2015 edition.
I have tried the Kaspersky removal in programs keeping the activation code and not keeping it, and grasping at straws I deleted the registry entries for Kaspersky. However attempts at installing 2015 (both the trial and the paid for version for which I am willing to use one of my codes to activate) - after all that it results in me getting this rather annoying message in the pic.
I have had to resort to reinstalling the 2012 which installs with no problems and in no time at all Ė activates no problems and I am guessing it has something to do with the selected folder or drive.
Now as the machine has only one drive and I have no idea what it means by folder. Furthermore I cannot understand why deleting the reg entries didnít clear everything anyway.



My System SpecsSystem Spec
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24 Dec 2014   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

My guess would be an APPDATA folder or similar John, have you tried using the removal tool?

Service articles
My System SpecsSystem Spec
24 Dec 2014   #3
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok Derek I didn't use the remover you linked because the last few times I have done this change over the Start program list remover has been enough and I used it with and without the keep acto code. I thought the reg delete would have scorched it but obviously not.
So can I pick your brain for a minute - can I take it that program info gets stored not only in the reg but in programs and features and in that APPDATA you mention?
I will have another go in a minute and remove with the linked tool because I have the acto on record when needed.
Just as well I kept the 2012 install app on a stick as you cannot get hold of it easily and being Christmas day here there is no support available from Kaspersky.
Oh and when it arrives there a happy Christmas mate
My System SpecsSystem Spec
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24 Dec 2014   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

Yeah, that's the main reason for that tool, because it will remove the remnants scattered about which are most likely causing your problem.

Just about every program will put something in at least one of the APPDATA directories.

Merry Christmas to you too John.
My System SpecsSystem Spec
24 Dec 2014   #5
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Well mate it didn't work still got that REALLY annoying message. Cannot find anything in APPDATA and am now try again after find reg entries still left in there an removing them. My only guess is that the other times I have done this it has been the next version along and going from 12 to 15 might be a little hard for it unless the owner - her husband is the real time user has done something I don't know about.

It has got me foxed One thing that is intriguing me though is I put this 2 year use one back in 2011 and it is still saying 338 days to run?? So maybe it has embedded itself somewhere unusual. If worst comes to the worst he will have to stick with 2012, because short of a reinstall I don't know where to turn.

PS I meant to add I even deleted a reg back up did and some some CCleaner back ups
My System SpecsSystem Spec
24 Dec 2014   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

I don't really know anything about Kaspersky John, but that tool should have done the trick.

Maybe someone else will be able to help. I'll edit the thread title for you to include Kaspersky Removal, that may help a bit too.
My System SpecsSystem Spec
24 Dec 2014   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

John you could check all Windows 7 Services. It might be hiding in Microsoft Services and Non Microsoft Services.

Sometimes their will be one of Kaspersky services is still running and can't be removed while it is running.

It's been a long time ago but I think I had to go into Safe Mode to turn off the service in order to remove it.

It could have a auto update or a auto scan in schedule.
My System SpecsSystem Spec
24 Dec 2014   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Seasons Greetings to All

If it were me I would go back with system restore, then follow carefully the instructions from the Mfg for the 2012 edition
How to remove Kaspersky Anti-Virus 2012
My System SpecsSystem Spec
24 Dec 2014   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Quote   Quote: Originally Posted by richc46 View Post
Seasons Greetings to All

If it were me I would go back with system restore, then follow carefully the instructions from the Mfg for the 2012 edition
How to remove Kaspersky Anti-Virus 2012
My System SpecsSystem Spec
24 Dec 2014   #10
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Now I might have hit on something a short while ago I deleted everything I could find then found Kaspersky listed in program files in Users so have deleted it and the saved reg backup it got past that message but then said that Windows Defender was stopping the install and also that the machine might be infected . So I am going to try running MBAM SAS and ADW and disabling Windows Defender and the firewall so I could possibly be on the verge of getting it on and currently downloading and going to run the Kaspersky Virus Removal Tool. Fingers crossed!!
My System SpecsSystem Spec
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 Annoying problem trying to remove Kaspersky




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