i have a acer aspire 8951g-9630 , hard drive crashed and had to reload everythings working but the fingerprint reader it keeps saying that my password is not right and i've tried everyone i can think of can anybody think of anything? thank you
Hi Welcome to Seven Forums ... Try Uninstalling the Finger Print Application ...
And then Re-Install ...
thank you but yes tried that 7 or 8 times already.
That is really odd - the reinstall should have wiped all data from the biometric DB. Same for the uninstall / Reinstall.
Just a thought - you are an administrator right?
Look in Control Panel for the fingerprint control (might be in biometric, might be in the fingerprint brand name control - mine is Validity, there might be pieces in both)
You should be able to clear the DB in one of those Control Panel objects. You'll need to enter your text password to verifiy that you are you.
no classic error, everything works you can run you finger across the scanner and it will come up to the sign in password page, but won't take any password, keeps saying wrong password, i don't know how to take a picture of the screen, it has my name and says it's password protected but none of my passwords work, it says put in you windows password you sign on with i always use the sameone i sign on to microsoft with, but have tried everything i can think of that i've ever used. ??? yes i'm administrator, egis tech my winlocker/ bio excess
Last edited by firewolf3251; 13 Jan 2015 at 19:47.
I found the Link below an Interesting Read ...
[RESOLVED] Acer 6592 laptop fingerprint scanner
thanks for link read it, i can change the supervisor password and user password and completely remove them, but don't seem to make any diff for the finger scanner, this is a replaced new ssd hard drive not the one that was in it when i bought it, it was working on this one until i had to reinstall windows, what about using one of those programs to clear the bios? is the passwords on a laptop in the bios or a chip ? thanks
A camera or phone cam is fine, if you either.
There are two pieces to my FP reader
1) the sensor software
2) the biometrics software.
I just looked on Acer support for your machine and it's the same setup (different FP vendor). That makes sense.
Please verify that you have uninstalled both the Fingerprint Driver and the Fingerprint application
Restart your machine
Reinstall the Fingerprint Driver
Reinstall the Fingerprint Application
Restart your machine
Assign a different finger to your account.
Try reversing the install order if that doesn't work.
Think of other device installs ... some want the driver loaded first, others want the device connected first.
I recall this being a difficult thing to do on my machine - sorry I don't have the exact steps.
Best of luck
Bill
still trying to get it to work, anyone know where i can get the program from egis tec bio excess or one that will work? thanks this is the screen i get
Last edited by firewolf3251; 15 Jan 2015 at 10:25. Reason: added pick
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