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Windows 7: fingerprint help on acer 8951g?

12 Jan 2015   #1
firewolf3251

windows 7 ultimate 64
 
 
fingerprint help on acer 8951g?

i have a acer aspire 8951g-9630 , hard drive crashed and had to reload everythings working but the fingerprint reader it keeps saying that my password is not right and i've tried everyone i can think of can anybody think of anything? thank you


My System SpecsSystem Spec
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12 Jan 2015   #2
maxie

windows 7 home 64bit
 
 

Hi Welcome to Seven Forums ... Try Uninstalling the Finger Print Application ...

And then Re-Install ...
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13 Jan 2015   #3
firewolf3251

windows 7 ultimate 64
 
 

thank you but yes tried that 7 or 8 times already.
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13 Jan 2015   #4
maxie

windows 7 home 64bit
 
 

Do you get a Class not registered” error message ? ...
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13 Jan 2015   #5
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

That is really odd - the reinstall should have wiped all data from the biometric DB. Same for the uninstall / Reinstall.

Just a thought - you are an administrator right?

Look in Control Panel for the fingerprint control (might be in biometric, might be in the fingerprint brand name control - mine is Validity, there might be pieces in both)

You should be able to clear the DB in one of those Control Panel objects. You'll need to enter your text password to verifiy that you are you.
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13 Jan 2015   #6
firewolf3251

windows 7 ultimate 64
 
 

no classic error, everything works you can run you finger across the scanner and it will come up to the sign in password page, but won't take any password, keeps saying wrong password, i don't know how to take a picture of the screen, it has my name and says it's password protected but none of my passwords work, it says put in you windows password you sign on with i always use the sameone i sign on to microsoft with, but have tried everything i can think of that i've ever used. ??? yes i'm administrator, egis tech my winlocker/ bio excess
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13 Jan 2015   #7
maxie

windows 7 home 64bit
 
 

I found the Link below an Interesting Read ...


[RESOLVED] Acer 6592 laptop fingerprint scanner
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13 Jan 2015   #8
firewolf3251

windows 7 ultimate 64
 
 

thanks for link read it, i can change the supervisor password and user password and completely remove them, but don't seem to make any diff for the finger scanner, this is a replaced new ssd hard drive not the one that was in it when i bought it, it was working on this one until i had to reinstall windows, what about using one of those programs to clear the bios? is the passwords on a laptop in the bios or a chip ? thanks
My System SpecsSystem Spec
14 Jan 2015   #9
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by firewolf3251 View Post
.....i don't know how to take a picture of the screen.....
A camera or phone cam is fine, if you either.

There are two pieces to my FP reader
1) the sensor software
2) the biometrics software.

I just looked on Acer support for your machine and it's the same setup (different FP vendor). That makes sense.

Please verify that you have uninstalled both the Fingerprint Driver and the Fingerprint application
Restart your machine
Reinstall the Fingerprint Driver
Reinstall the Fingerprint Application
Restart your machine

Assign a different finger to your account.

Try reversing the install order if that doesn't work.
Think of other device installs ... some want the driver loaded first, others want the device connected first.

I recall this being a difficult thing to do on my machine - sorry I don't have the exact steps.

Best of luck

Bill
My System SpecsSystem Spec
15 Jan 2015   #10
firewolf3251

windows 7 ultimate 64
 
 

still trying to get it to work, anyone know where i can get the program from egis tec bio excess or one that will work? thanks this is the screen i get


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fingerprint help on acer 8951g?-wp_20150114_11_01_52_pro-1-.jpg  
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 fingerprint help on acer 8951g?




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