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Windows 7: Workfoldersystemtray.exe - This application could not be started

06 Mar 2015   #1
karims

Oslo
 
 
Workfoldersystemtray.exe - This application could not be started

We have deployed Work Folders for Windows 7 for several thousand computers.

About 150 of them have it deployed through GPO (only as optional). Every time background policy refresh runs it promps about 4 of them with the error message below.



It also happens when opening Work Folders from Control Panel. Im still able to fully configure Work Folders for the user but the message pops up every time they use it through Control Panel so I'm seeking a solution to the problem.

All of the domain users are in the local Administrators group on their computer.

When clicking Yes I'm directed to this page:

https://support.microsoft.com/kb/2715633

Tried so far:
  • Reinstalling .NET Framework
  • Reinstalling Work Folders patch (KB2891638)
Anyone seen this error before? I went through the Event log for Work Folders but didn't find anything related to the error message, also had a look on the application event log.


My System SpecsSystem Spec
.
09 Mar 2015   #2
JaneYan

Windows 8.1
 
 

Hi,

I worked on this application, and like to help with the issue. From the message box, it looks like the system tray is not starting correctly. Let me see what additional logging you can help me to collect to investigate this.

Thanks,
My System SpecsSystem Spec
09 Mar 2015   #3
JaneYan

Windows 8.1
 
 

Hi,

I'd like to get additional tracing to help with the diag:

To collect Work Folders System Tray logs:
Enable logging by running comand:
reg add "HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\WorkFolders\UserState" /v SystemTrayEnableTracing /t REG_DWORD /d 1 /f
After bug reproduction, collect logs from:
%USERPROFILE%\AppData\Local\WorkFolders\SystemTray

You can send the logs to me directly at jianyan at microsoft.

Thanks,
Jane
My System SpecsSystem Spec
.

11 Mar 2015   #4
karims

Oslo
 
 

Thank you Jane, I'll get back to you as soon as possible!
My System SpecsSystem Spec
11 Mar 2015   #5
karims

Oslo
 
 

I added the DWORD value to registry and performed a reboot, I then reproduced the bug several times but nothing were logged, also tried creating the folder manually to see if that would make any difference, user had all permissions to the folder but nothing were logged.
My System SpecsSystem Spec
13 Mar 2015   #6
JaneYan

Windows 8.1
 
 

Thanks for trying, let me do some look up.
My System SpecsSystem Spec
13 Mar 2015   #7
JaneYan

Windows 8.1
 
 

One more question, what version of .net do you have on those computers?
My System SpecsSystem Spec
16 Mar 2015   #8
karims

Oslo
 
 

Quote   Quote: Originally Posted by JaneYan View Post
One more question, what version of .net do you have on those computers?
Microsoft .NET Framework 4.5.2, version 4.5.51209 and .NET Framework. 3.5 should be installed aswell in the Add or Remove Windows Features list.
My System SpecsSystem Spec
18 Mar 2015   #9
karims

Oslo
 
 

Update: Deployed Work Folders as enforced for another 70 users today. Still haven't gotten any feedback on this error from the users, but I will give you an update if I hear anything. They have approximately 30 Windows 7 computers and the patch has previously been released.
My System SpecsSystem Spec
23 Mar 2015   #10
JaneYan

Windows 8.1
 
 

I'm still looking for info on how to collect the trace for that particular error, it seems coming from the systray.

Just curious, why do you choose to deploy Work Folders with automatic setup? vs having user manually setup so they can choose when to setup?

Thanks,
Jane
My System SpecsSystem Spec
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 Workfoldersystemtray.exe - This application could not be started




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