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Windows 7: Itunes 12.1.4 crashes when i click on purchase history in my account.

18 Mar 2015   #1
batrico

Windows 7 Home Premium 64bit Service Pack 1
 
 
Itunes12.1.1.4 crashes when i click on purchase history in my account.

HI been a while since i posted on here hope everyone is well.I wonder if i can get help with a problem.It envolves Itunes.(if anyone here uses it)current version 12.1.1.4 works ok regarding loading buying playing music. the problem comes when i go into the account info section to check my purchase history.I click on it and itunes programme crashes and windows asks me if i want it to find a solution which it cant.Its like this since the recent update from 12.1.1. which used to be fine.
now i tried to roll back versions to 12.1.1 but same thing now happens.I rolled back to 11.4 and whatdouknow it worked fine.so i figure there is some bug or conflict since they updated to itunes 12.1.1.4.
I rang up applecare all they knew was re download and reinstall.try open it on another computer.i did this and itunes worked fine on that laptop.
since version 12.1 came out they have a version for older video cards.mine is a intel built in video card about six years old.but everything was fine with version 12.1.1 for older video cards its since update to 12.1.1.4 the problem appeared.

Anyone got any ideas.


My System SpecsSystem Spec
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18 Mar 2015   #2
pbcopter

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64
 
 

There is no version 12.1.4 as far as I know, the latest is 12.1.1.4. Is that what you have?

Where did you get the download from?
My System SpecsSystem Spec
19 Mar 2015   #3
batrico

Windows 7 Home Premium 64bit Service Pack 1
 
 

HI my mistake its version 12.1.1.4 left out the second 1. how do you edit the post title .I downloaded it from apples website.
My System SpecsSystem Spec
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19 Mar 2015   #4
batrico

Windows 7 Home Premium 64bit Service Pack 1
 
 

I edited the title of the post to correct version.
My System SpecsSystem Spec
19 Mar 2015   #5
batrico

Windows 7 Home Premium 64bit Service Pack 1
 
 

uPDATE ive discovered in event viewer the error is :Faulting application name: iTunes.exe, version: 12.1.1.4, time stamp: 0x54de1633
Faulting module name: objc.dll, version: 1.528.0.126, time stamp: 0x549407f2
Exception code: 0xc0000005
Fault offset: 0x00006be4
Faulting process id: 0xd8c
Faulting application start time: 0x01d062b2f42ac9c5
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll
Report Id: 5a2315c9-cea7-11e4-8438-001c250f0f91
My System SpecsSystem Spec
20 Mar 2015   #6
batrico

Windows 7 Home Premium 64bit Service Pack 1
 
 

Tried to install itunes latest version om my brothers laptop. windows 7 home premium 64bit.got same error . on second clicking of purchase history,
My System SpecsSystem Spec
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 Itunes 12.1.4 crashes when i click on purchase history in my account.




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