Installed, but cannot call up program

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  1. Purgatory
    Posts : 87
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       New #1

    Installed, but cannot call up program


    Your help appreciated Guys.
    I have a program (CompuWorks Desktop Bible) - This is marked suitable for XP, Vista, Win 7.

    this is installed successfully on my Win XP Laptop, and functions perfectly.
    Same applies on my wifes Win 7 32bit computer - no problems.

    However, on my machine (Again Win 7 32 bit) I can install this, and confirmation is received that the install has completed etc - but when I double click the program shortcut(s) icon(s) there is an instant perceptible flash but no program opening response happens.

    I have used this program for some time without any problem, then one day it misfunctioned.
    I have this program on both floppy disk AND on a CD direct from the manufacturer. The unusual thing about this program has always been that its presense is shown in the C Directory (not in the programs file.) This is the case also with the two Machine that operate successfully.
    Your thoughts and hints would be very much appreciated.
    Cheers
    Purgatory
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  3. GokAy
    Posts : 5,656
    Windows 7 Ultimate x64 SP1
       New #2

    You can try running as administrator (right click and select Run as Admin) or use compatibility mode. Search for it here as I am out and using my phone.
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  4. Purgatory
    Posts : 87
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       New #3

    Thanks GokAy
    Tried running as administrator, and just for an instant it tried to open (very short flash)

    Then tried the various compatibility options. I just got the message "file not found"
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  6. RolandJS
    Posts : 2,774
    Windows 7 Professional 64-bit
       New #4

    My first wild guess is an antivirus or antimalware program partially intercepted either the installation, or, the calling up of the program. This happens to me from time to time, until I "educate" the overly-assertive antiWhatever to exclude folder or file.
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  7. GokAy
    Posts : 5,656
    Windows 7 Ultimate x64 SP1
       New #5

    Alright try uninstalling and then installing with run as admin. Also disable AV for a minute (disconnect internet if you feel unprotected) while installing as per Roland's suggestion.
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  8. Purgatory
    Posts : 87
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       New #6

    Installed, but cannot call up program


    Thanks for the suggestions chaps -

    I have uninstalled - entered into safe mode, and reinstalled (rightclicking on 'setup' and selecting run as administrator)
    Same result - instant flash of program that disappears instantly. I suspect the program may be open(?) but the display is not for some reason showing(?)
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  10. GokAy
    Posts : 5,656
    Windows 7 Ultimate x64 SP1
       New #7

    Only other thing I can think of would be some other component needed by the program is somehow missing. I have no idea if directx would do this or perhaps Visual C++ redistributables are missing.

    From Microsoft website, download and install Visual C++ 2005, 2008, 2010, 2012 for x86 (32 bit) and see if these fix. There are service packed versions I believe but do run windows update and check for updates just to make sure after you install these. Downloads will be few megabytes. Also from Microsoft install directx 9.0c web setup.

    Hope this helps!
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  11. Purgatory
    Posts : 87
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       New #8

    Tried that - alas unsuccessful
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  12. RolandJS
    Posts : 2,774
    Windows 7 Professional 64-bit
       New #9

    I'm wondering if in this particular computer there is a video drive train clash, driver[s] conflict, going on.
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  13. Purgatory
    Posts : 87
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    Thread Starter
       New #10

    Hi
    now reaching areas where I become a little hazy
    Any further/fuller detail would be appreciated + any diagnostic help.
    Computer runs faultlessly (other than this hitch) in all regards.

    Thanks every one for your ideas - keep them coming:)
    Last edited by Purgatory; 15 May 2015 at 11:45. Reason: Typo
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