Onedrive install fails

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  1. Posts : 10
    Windows 7 Home Premium x64
       #1

    Onedrive install fails


    Hello All.
    I'm having a problem installing Onedrive on Windows 7 Home Premium. It will install with no problem on one account, but not on the one I want it to. The error from the the install log is:

    06/16/2015 11:30:01.783 RegistryManager: !ERROR! (0x80070005) RegCreateKeyExW() failed for Key Software\Classes\CLSID\{F8071786-1FD0-4A66-81A1-3CBE29274458} with Value SyncFileInformationProvider Class and use64BitRegistryView = 1
    06/16/2015 11:30:01.783 RegistryManager: !ERROR! (0x80040CA0) Failed to register per-user Office COM objects
    06/16/2015 11:30:01.783 SetupComponentLogger: SetupComponentSettingsFolderMigration::InstallComponent - enter
    06/16/2015 11:30:01.783 SetupComponentLogger: oneDriveInstallRoot: C:\Users\we all\AppData\Local\Microsoft\OneDrive
    06/16/2015 11:30:01.783 SetupComponentLogger: oneDriveSettingsRoot: C:\Users\we all\AppData\Local\Microsoft\OneDrive\Settings
    06/16/2015 11:30:01.783 SetupComponentLogger: SetupComponentSettingsFolderMigration - No existing settings folder
    06/16/2015 11:30:01.783 SetupController: !ERROR! (0x80040CA0) Installation has failed, cleaning up

    Seeing that the installer was having trouble creating a registry key, I changed the account to an administrator account and also turned off Bitdefender (free). I still have the error. Any advice would be appreciated.

    Thanks
      My Computer


  2. Posts : 5,656
    Windows 7 Ultimate x64 SP1
       #2

    Did you re-log after changing to Admin?
      My Computer


  3. Posts : 10
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Good question - yes I did... several times!
      My Computer


  4. Posts : 5,656
    Windows 7 Ultimate x64 SP1
       #4

    Try https://support.microsoft.com/en-us/kb/968003 to reset registry permissions
    and install once again
      My Computer


  5. Posts : 10
    Windows 7 Home Premium x64
    Thread Starter
       #5

    Great idea - I had high hopes, but it still fails in the same way...
      My Computer


  6. Posts : 5,656
    Windows 7 Ultimate x64 SP1
       #6

    Did you restart PC after reg fix?
      My Computer


  7. Posts : 10
    Windows 7 Home Premium x64
    Thread Starter
       #7

    Yes, I rebooted. Here are the logs that are created in case anybody can see a clue for me.

    Thanks for the help!
    Onedrive install fails Attached Files
      My Computer


  8. Posts : 5,656
    Windows 7 Ultimate x64 SP1
       #8

    06/17/2015 18:34:57.335 SetupEngine: Windows: 6.1 (7600) - do you have Service Pack 1 installed and Windows Updates up-to-date?

    Also run CCleaner for registry scan.
      My Computer


  9. Posts : 10
    Windows 7 Home Premium x64
    Thread Starter
       #9

    Thanks for all the ideas GokAy!

    Yes SP 1 is installed and updated - I installed all the optional updates as well, just in case

    I gave CCleaner a run through the registry.

    I also hit it with SFC and CheckSUR.

    There have been no changes to the problem after any of these attempts. It does really seem like it's a registry or permissions issue since Onedrive installs with no problem for the other user on the machine.
      My Computer


  10. Posts : 5,656
    Windows 7 Ultimate x64 SP1
       #10

    Ok, couple of more ideas :)

    Did you try with the built-in admin account (you will have to enable first), or a new admin type account?
    Do you have older version installed? Would you mind uninstalling if so?
      My Computer


 
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