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Windows 7: Onedrive install fails

16 Jun 2015   #1
cracklebeak

Windows 7 Home Premium x64
 
 
Onedrive install fails

Hello All.
I'm having a problem installing Onedrive on Windows 7 Home Premium. It will install with no problem on one account, but not on the one I want it to. The error from the the install log is:

06/16/2015 11:30:01.783 RegistryManager: !ERROR! (0x80070005) RegCreateKeyExW() failed for Key Software\Classes\CLSID\{F8071786-1FD0-4A66-81A1-3CBE29274458} with Value SyncFileInformationProvider Class and use64BitRegistryView = 1
06/16/2015 11:30:01.783 RegistryManager: !ERROR! (0x80040CA0) Failed to register per-user Office COM objects
06/16/2015 11:30:01.783 SetupComponentLogger: SetupComponentSettingsFolderMigration::InstallComponent - enter
06/16/2015 11:30:01.783 SetupComponentLogger: oneDriveInstallRoot: C:\Users\we all\AppData\Local\Microsoft\OneDrive
06/16/2015 11:30:01.783 SetupComponentLogger: oneDriveSettingsRoot: C:\Users\we all\AppData\Local\Microsoft\OneDrive\Settings
06/16/2015 11:30:01.783 SetupComponentLogger: SetupComponentSettingsFolderMigration - No existing settings folder
06/16/2015 11:30:01.783 SetupController: !ERROR! (0x80040CA0) Installation has failed, cleaning up

Seeing that the installer was having trouble creating a registry key, I changed the account to an administrator account and also turned off Bitdefender (free). I still have the error. Any advice would be appreciated.

Thanks


My System SpecsSystem Spec
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16 Jun 2015   #2
GokAy

Windows 7 Ultimate x64 SP1
 
 

Did you re-log after changing to Admin?
My System SpecsSystem Spec
16 Jun 2015   #3
cracklebeak

Windows 7 Home Premium x64
 
 

Good question - yes I did... several times!
My System SpecsSystem Spec
.

16 Jun 2015   #4
GokAy

Windows 7 Ultimate x64 SP1
 
 

Try https://support.microsoft.com/en-us/kb/968003 to reset registry permissions
and install once again
My System SpecsSystem Spec
17 Jun 2015   #5
cracklebeak

Windows 7 Home Premium x64
 
 

Great idea - I had high hopes, but it still fails in the same way...
My System SpecsSystem Spec
17 Jun 2015   #6
GokAy

Windows 7 Ultimate x64 SP1
 
 

Did you restart PC after reg fix?
My System SpecsSystem Spec
17 Jun 2015   #7
cracklebeak

Windows 7 Home Premium x64
 
 

Yes, I rebooted. Here are the logs that are created in case anybody can see a clue for me.

Thanks for the help!


Attached Files
File Type: log 2015-06-17_183454_17c0-1470.log (9.8 KB, 4 views)
File Type: log 2015-06-17_183457_ab0-64c.log (40.9 KB, 4 views)
File Type: log 2015-06-17_183457_b48-634.log (8.9 KB, 3 views)
My System SpecsSystem Spec
18 Jun 2015   #8
GokAy

Windows 7 Ultimate x64 SP1
 
 

06/17/2015 18:34:57.335 SetupEngine: Windows: 6.1 (7600) - do you have Service Pack 1 installed and Windows Updates up-to-date?

Also run CCleaner for registry scan.
My System SpecsSystem Spec
18 Jun 2015   #9
cracklebeak

Windows 7 Home Premium x64
 
 

Thanks for all the ideas GokAy!

Yes SP 1 is installed and updated - I installed all the optional updates as well, just in case

I gave CCleaner a run through the registry.

I also hit it with SFC and CheckSUR.

There have been no changes to the problem after any of these attempts. It does really seem like it's a registry or permissions issue since Onedrive installs with no problem for the other user on the machine.
My System SpecsSystem Spec
19 Jun 2015   #10
GokAy

Windows 7 Ultimate x64 SP1
 
 

Ok, couple of more ideas

Did you try with the built-in admin account (you will have to enable first), or a new admin type account?
Do you have older version installed? Would you mind uninstalling if so?
My System SpecsSystem Spec
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 Onedrive install fails




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