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Windows 7: Program no more working

24 Jul 2015   #1
Ed Sa

7 Ultimate x64
 
 
Program no more working

Hello

Hopefully am posting in the right section. I downloaded "Stellar Phoenix Windows Data Recovery" which has a trial period and after installation the program ran smoothly but when I tried 2 open it again it did nothing but freezing the whole computer forcing me to restart, which only happens when i switch off the PSU button, and kept over doing it. I contacted their support guys who where to no help at all and couldn't figure why the prog used to work then not anymore and what could possibly freeze the system so I thought about formatting which helped in nothing so installed XP to check and the prog launched perfectly. I reinstalled 7 again and the problem is back, the program no more freezes the system but just keeps loading and doesn't open but after a very long while and few attempts to run it. furthermore, when I try 2 end the process it keeps showing in the task manager!

Any suggestions?

Thanks


My System SpecsSystem Spec
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24 Jul 2015   #2
Ed Sa

7 Ultimate x64
 
 

Did I even post in the right place?
My System SpecsSystem Spec
24 Jul 2015   #3
GokAy

Windows 7 Ultimate x64 SP1
 
 

Try running as admin.

But then, why go such drastic measures for a trial program? There are other recovery software around.
My System SpecsSystem Spec
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24 Jul 2015   #4
Ed Sa

7 Ultimate x64
 
 

I already did alongside the compatibility step and resulted in nothing

Because I want to know what could be causing such mess and I only know Stellar as a very good prog when it comes to recovery unless you know another
My System SpecsSystem Spec
24 Jul 2015   #5
GokAy

Windows 7 Ultimate x64 SP1
 
 

You can try a clean startup - Troubleshoot Application Conflicts by Performing a Clean Startup
Also try in Safe Mode
My System SpecsSystem Spec
24 Jul 2015   #6
Ed Sa

7 Ultimate x64
 
 

Already did that before I posted here... if possible you give me a list of all possible reasons and fixes all together and if there is something I missed then I'll try instead of posting a fix/reply

Thanks
My System SpecsSystem Spec
24 Jul 2015   #7
GokAy

Windows 7 Ultimate x64 SP1
 
 

Unfortunately I don't have a list of fixes. What I already wrote are standard things to try, nothing special.

Do you have Visual C++ Redistributables 2005/2008/2010/2012/2013 for both x86 and x64 installed? It will of course not need all of these (even if it does need one) but best to have them all installed.
My System SpecsSystem Spec
24 Jul 2015   #8
Ed Sa

7 Ultimate x64
 
 

Yea had them all before I formatted... what's weird is that the prog did run without any problems and this issue just started all of a sudden and is persistent with windows 7 only... Xp experienced no probs !
My System SpecsSystem Spec
25 Jul 2015   #9
Ed Sa

7 Ultimate x64
 
 

Seems no hope.. I tried another HDD and nothing.. just a mystery why the problem is only caused with this only prog when it comes to windows 7

will keep the thread up in case anyone might come up with an idea
My System SpecsSystem Spec
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 Program no more working




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