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Windows 7: Certain programs fail to launch

25 Sep 2015   #1
why7

Win 7 Pro 64bit
 
 
Certain programs fail to launch

On Monday morning, 9/21/2015 I was able to use FF 37.0.2 & IE 9. After leaving the PC idle most of the day I discovered that FF would not launch. Tried IE and it too would not launch.

Today after not using the PC for several days, I find that MS Word, MS Outlook, and Adobe Reader also no longer launch.

PC shows no signs of any hardware faults. OS is Win 7 Pro SP 1 and is patched through 9/16/15.

A review of system event logs shows each of these various launch failures and the logs all indicate Norton Internet Security\NortonData\21.1.1.7\Definitions .... .(Current Norton NIS version is 21.7.0.11)

A review of the affected programs does not indicate any files being changed in the involved timeframe.

A review of various Norton files shows numerous files being updated throughout the day on the 21st.

Any attempt to launch any of the programs referenced above result in a Windows popup report such as "Firefox has stopped working". Selecting the option to check on-line for a solution results in nothing being found and a reference #0x80000003 which provides nothing useful (NOTE: all affected program produce the same reference #).

There have been no (intentional) changes made to the system, which is about 3 years old. I DO NOT routinely install new software unless I need some (new) functionality that may become available. So far I have resisted trying rollbacks, uninstalling programs, (re-)installing new/additional programs, updates, etc.

Are there any suggestions to resolve this problem?


My System SpecsSystem Spec
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25 Sep 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I have no proof but I do have a suspicion that Norton is causing your problem.

Can you use Restore Point to go back before this problem arose it's ugly head.
It could of been the last update you got from Norton.
My System SpecsSystem Spec
25 Sep 2015   #3
why7

Win 7 Pro 64bit
 
 

I've resisted doing a rollback since the rollback would take me back to 9/16 and prior to installing most of the Sept Win 7 updates. I'm a little concerned about creating additional problems.
My System SpecsSystem Spec
.

27 Sep 2015   #4
NortonSupport

Windows 7 Ultimate x64
 
 

Sorry for the delay. Can you please upgrade your Norton to the latest version and see if that helps?

Praveen
Norton Support.
My System SpecsSystem Spec
27 Sep 2015   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Did you find this ?
https://support.microsoft.com/en-us/kb/230176
My System SpecsSystem Spec
27 Sep 2015   #6
why7

Win 7 Pro 64bit
 
 

To: Praveen @Norton Support

Thanks for your interest and reply, but I fail to see how installing the latest version of FF can address this problem. While it may indeed get FF to work it will not address the similar problem with IE, nor will it address the bigger issue of MS Word and Adobe Reader not working.

Nothing was changed during the day when these problems started except for Norton Interned Security doing it automatic updates throughout the day. How can I restore Norton to the state it was in the morning of 9/21 before the problems started?


To: ThrashZone

Thanks for your interest and reply, but MS bulletin you referenced is over 3 years old (June 2012) and provides information to obtain the latest SP for NT4.0. As noted in my original question my OS is Win 7 Pro SP 1 and is patched through 9/16/15. If there is a way to use the information the bulletin you referenced please provide specific details.
My System SpecsSystem Spec
27 Sep 2015   #7
why7

Win 7 Pro 64bit
 
 

To: Layback Bear

I am inclined to believe that the problem is related to one (or more) Norton updates during the day on 9/21.

I am trying to decide which would be the best approach:
  1. Simply remove Norton IS, including using the Norton removal tool
  2. Do a system restore point rollback to 9/16/15 before any of the MS Sept 2015 patches were applied.
My System SpecsSystem Spec
27 Sep 2015   #8
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi
Sorry I still do not notice any reference you made to the link I posted in your original question besides this little bit ?
Quote:
Selecting the option to check on-line for a solution results in nothing being found and a reference #0x80000003 which provides nothing useful
The link suggests running clean boot and running sfc file checker so have you done those two items ?
Use Clean boot,
Troubleshoot Application Conflicts by Performing a Clean Startup

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
27 Sep 2015   #9
why7

Win 7 Pro 64bit
 
 

To: ThrashZone

Sorry for the confusion. My reference was to my OS being Win 7 Pro SP1 and patched through 9/16/15 ---the kb information you provided earlier refers to NT 4.0 ????

As for the 2 links you provided in your most recent post, No, I have not tried either of those paths yet.

I will not be able to work on this for the next few days, but I will look into the information in those links later in the week.
My System SpecsSystem Spec
27 Sep 2015   #10
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
earlier posts

So your running out of date FF and IE9.

Did you ever solve your Bits problem???,
This may imply that the rest of your system is out of date,(including Netframework & word)

Firefox now automatically blocks Flash, and ie9 is probably unable to use the latest version of flash.

You should have at least 250 windows updates on your system.
Can you post a screenshot of what Norton is showing you as being installed, on the 21st.

Roy
My System SpecsSystem Spec
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