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Windows 7: Nightmare: My Commerce and EaseUS

24 Oct 2015   #1
ellenc

Windows 7 Professional
 
 
Nightmare: My Commerce and EaseUS

I have just experienced the worst nightmare of my years of computing life attempting to contact any software company: My Commerce and EaseUS. I had download a trial version of EaseUS Home. Hours earlier tonight I purchased EaseUS 8.8 Workstation through My Commerce and was sent a purchase confirmation, license code, etc. It said: "You will receive additional information via email shortly." I have not received a download link. A little while ago the TRIAL version icon popped up on my screen out of the blue.
Nightmare: It is impossible to get through to MyCommerce to file customer service request.. After filling out the request information, McCommerce requires you to play a stupid, idiotic picture game to verify "I am not a robot." You have to selected photos among several that are identical subjects. This I have done at least 10 times. Problem is: the request submission loops and loops and comes back to an empty information box to fill out again and the game again.
Have any of your attempted to get through to this foreign company CHENGDU YIWO Tech Development Co., Ltd. that developed EaseUS? I apologize for this long posting, but this horrible situation is unlike anything ever. ellenc


My System SpecsSystem Spec
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25 Oct 2015   #2
paul1149

Linux Lite 2.8 x64 (full-featured, fast, rock-solid)
 
 

support@***********


Attached Images
Nightmare:  My Commerce and EaseUS-screenshot-10252015-01-10-16-am.png 
My System SpecsSystem Spec
26 Oct 2015   #3
ellenc

Windows 7 Professional
 
 
My Commerce EASEUS

Sorry, there's nothing in the reply box but support@--
My System SpecsSystem Spec
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26 Oct 2015   #4
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Quote   Quote: Originally Posted by ellenc View Post
It said: "You will receive additional information via email shortly." I have not received a download link.
Did you look in your junk/spam email folder to see if that email is there ?
My System SpecsSystem Spec
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 Nightmare: My Commerce and EaseUS




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