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Windows 7: "Windows help and support " cannot start

13 Dec 2015   #11
thelma

windows 7 professional 64 bit
 
 

SORRY Challender, cannot open your attachment

It says ; invalid ATTACHMENT


My System SpecsSystem Spec
.
13 Dec 2015   #12
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Look to see if you have the C:\Windows\HelpPane.exe file.

I put the cursor on a blank space on my desktop and clicked F1.
In Process Explorer i see HelpPane.exe started.

"Windows help and support " cannot start-win_help_01.png


My System SpecsSystem Spec
13 Dec 2015   #13
thelma

windows 7 professional 64 bit
 
 

Perhaps I don't have winhlp.32.exe because " windows help and support is not listed in msc.services
My System SpecsSystem Spec
.

13 Dec 2015   #14
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by thelma View Post
Perhaps I don't have winhlp.32.exe because " windows help and support is not listed in msc.services
I don't think it it supposed to be listed in services on Windows 7. As for "invalid attachment" - I tried attaching a replacement image but it will not display.

Another try:
"Windows help and support " cannot start-swiftsearch.jpg


My System SpecsSystem Spec
13 Dec 2015   #15
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by DavidE View Post
Look to see if you have the C:\Windows\HelpPane.exe file.
I see that too. It also runs if I click the "help button" in an explorer window.
My System SpecsSystem Spec
13 Dec 2015   #16
thelma

windows 7 professional 64 bit
 
 

Hello DavidE and thanks for your response

I just tried your suggestion, put curser in black area of desktop and pressed F1. Nothing, but now I have a smaller Desktop with two big side bands that are black and where my curser can't go. Also now at this very moment the page of seven forums that I type in, has these to black sides.
My System SpecsSystem Spec
13 Dec 2015   #17
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

I'm no expert but to me it seems you have more problems than just Help and Support not working.
Run a System File Check and see if you have errors that can't be fixed.
SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
13 Dec 2015   #18
thelma

windows 7 professional 64 bit
 
 

I have now found this in explorer : "Windows help and support " cannot start-help-untitled.jpg


My System SpecsSystem Spec
13 Dec 2015   #19
thelma

windows 7 professional 64 bit
 
 

Will run the System file check and report back tomorrow morning
My System SpecsSystem Spec
13 Dec 2015   #20
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

I searched my C drive and i don't have a bcmwlhlp.chm file you show in your screen print.
I don't know what that file is, where it came from, etc.
If you double click it, does it open help for something ?
My System SpecsSystem Spec
Reply

 "Windows help and support " cannot start




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