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Windows 7: "Windows help and support " cannot start

13 Dec 2015   #21
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Regarding services. I see that helppane.exe runs under svchost.exe dcomlaunch. svchost is just a way of grouping services together so you need to check that "DCOM Server Process Launcher" service is enabled.


"Windows help and support " cannot start-helppane.jpg
"Windows help and support " cannot start-dcomlaunch.jpg
"Windows help and support " cannot start-svchost-viewer-administrator-.jpg
If DCOM Server Process Launcher is not started or is disabled set startup type to "automatic" then reboot and test.




My System SpecsSystem Spec
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13 Dec 2015   #22
thelma

windows 7 professional 64 bit
 
 

Screenshot of this bcmwlhlp.chm
"Windows help and support " cannot start-bcmwlhlp-untitled.jpg

done one system file check, screen if back to normal.

Will do a second one now and a third tomorrow morning. There ARE files that can't be restored !


My System SpecsSystem Spec
13 Dec 2015   #23
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

OK, sounds like you know you need to run SFC up to 3 times with a reboot after each run.
Hopefully all errors will be fixed.

Also, your specs show "Antivirus HitmanPro and Superanti spyware".
Is HitmanPro a real-time Anti-Virus program, or do you just use it for on-demand scans ?
My System SpecsSystem Spec
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14 Dec 2015   #24
thelma

windows 7 professional 64 bit
 
 
Windows help and support cannot start

Hello Callender and DavidE

Thanks again for your help, it is much appreciated !

Here is my CBS Log ( did it 3 times ), I don't know if you are so Geeky that you can examen them, if not hopefully some one will take some time to look at them.

Many thanks in advance .....

sfcdetails.txt


My System SpecsSystem Spec
14 Dec 2015   #25
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Hi Thelma,

I can't help with fixing the SFC errors
My System SpecsSystem Spec
14 Dec 2015   #26
thelma

windows 7 professional 64 bit
 
 

DavidE thanks and that's fine . You know much more than me and you put me in the right direction and that's a big help, I keep you informed on this thread
My System SpecsSystem Spec
14 Dec 2015   #27
thelma

windows 7 professional 64 bit
 
 

DavidE, I forgot to answer your question about my anti spy ware. Yes, Hitman pro will scan when I log on, then go to sleep for the rest of the time as it were. It's almost at the end of the "paid" year. It was a really cheap offer and I find it very good! Can recommend it
My System SpecsSystem Spec
14 Dec 2015   #28
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I'm not sure how to fix those errors either.
My System SpecsSystem Spec
14 Dec 2015   #29
thelma

windows 7 professional 64 bit
 
 

Hello Callender , and thank you so much for your help, you put me in the right direction,

Keep safe,
Thelma
My System SpecsSystem Spec
15 Dec 2015   #30
thelma

windows 7 professional 64 bit
 
 
Windows help and support cannot start

Ok I have run the command prompt ( first part) as suggested by Anak in the thread
Anak
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Quote Quote: Originally Posted by DavidE View Post
Can anyone help with SFC errors ?
"Windows help and support " cannot start
This may be a possibility; See cottonball's
#2 post | How do you fix corrupted files found by SFC /SCANNOW?( I don't know how to use the quote function you all use ) posted by cottonball and this is the CBS file dd 15 december 2015

15 december 2015 sfcdetails.txt


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 "Windows help and support " cannot start




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