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Windows 7: "Windows help and support " cannot start

15 Dec 2015   #31
thelma

windows 7 professional 64 bit
 
 
Windows help and support cannot start

Need to continue now with the things Anak posted in the other Thread " more help requested", but before I do that, I have two little questions.

I don't know how to do this " quote " thing you all use all the time, meaning repeating something that was mentioned by the former member,

And second, I have a hell of a time trying to copy and past things in and out of Command Prompt. I understand it's easy with a mouse, but I have never worked with a mouse on this laptop.

I read about Ctrl + space + P + E, or the use of an Auto hotkey, the info is really confusing on the web,
I have to type that whole line in all the time to get the CBS logs takes ages with my dyslexia.

If someone can shine some light in there I would be very grateful

Cheers.


My System SpecsSystem Spec
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15 Dec 2015   #32
thelma

windows 7 professional 64 bit
 
 
Windows help and support cannot start

I did the second part of that post #2 of Cottonball as Anak asked

15 december 2015 sfcdetails 2.txt


My System SpecsSystem Spec
15 Dec 2015   #33
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Quote   Quote: Originally Posted by thelma View Post
I don't know how to do this " quote " thing you all use all the time, meaning repeating something that was mentioned by the former member,
In the lower right corner of each post is a Quote button.
Click on that and it will start a new post with a copy of that post.
My System SpecsSystem Spec
.

16 Dec 2015   #34
thelma

windows 7 professional 64 bit
 
 

Well DavidE , thank you so much. This is a perfect example of "Dyslexia" or otherwise called "word blindness", very
My System SpecsSystem Spec
16 Dec 2015   #35
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the critical errors from the SFC details log -
Code:
2015-12-14 08:52:51, Info                  CSI    00000393 [SR] Beginning Verify and Repair transaction
2015-12-14 08:52:51, Info                  CSI    00000395 [SR] Cannot repair member file [l:22{11}]"ieframe.dll" of Microsoft-Windows-ieframe, Version = 11.2.9600.18059, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-12-14 08:52:51, Info                  CSI    00000397 [SR] Cannot repair member file [l:36{18}]"ieetwcollector.exe" of Microsoft-Windows-IE-IEEtwCollector, Version = 11.2.9600.18059, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-12-14 08:52:51, Info                  CSI    00000399 [SR] Cannot repair member file [l:22{11}]"credssp.dll" of Microsoft-Windows-Security-CredSSP, Version = 6.1.7601.19018, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-12-14 08:52:51, Info                  CSI    0000039b [SR] Cannot repair member file [l:24{12}]"mrxsmb10.sys" of Microsoft-Windows-SMB10-MiniRdr, Version = 6.1.7601.19018, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-12-14 08:52:51, Info                  CSI    0000039d [SR] Cannot repair member file [l:24{12}]"mrxsmb20.sys" of Microsoft-Windows-SMB20-MiniRdr, Version = 6.1.7601.19018, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-12-14 08:52:51, Info                  CSI    0000039f [SR] Cannot repair member file [l:20{10}]"winsrv.dll" of Microsoft-Windows-Winsrv, Version = 6.1.7601.19018, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-12-14 08:52:51, Info                  CSI    000003a1 [SR] Cannot repair member file [l:22{11}]"ieframe.dll" of Microsoft-Windows-ieframe, Version = 11.2.9600.18059, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-12-14 08:52:51, Info                  CSI    000003a3 [SR] Cannot repair member file [l:20{10}]"winsrv.dll" of Microsoft-Windows-Winsrv, Version = 6.1.7601.19018, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
I'll try an post a fix protocol later today. (but it may not be until the weekend)
My System SpecsSystem Spec
16 Dec 2015   #36
thelma

windows 7 professional 64 bit
 
 
Windows help and support cannot start

Hi Noel ,

Great to see you here and thank you so much for helping me.

There is no hurry at all, whenever you find the time, I really understand, all help here is free benevolent and some people seem to forget that
My System SpecsSystem Spec
16 Dec 2015   #37
thelma

windows 7 professional 64 bit
 
 
Windows help and support cannot start

Hello Noel , I hope this reaches you tonight !

I was told to do the 16 security updates that had been waiting, starting from september. Did them in batches of 5.

Had not updated anything anymore in fear of the windows 10 thing looming over us like an oldie world monster, but today I was told by the members in this thread, that I SHOULD update this Security things.

Now I realize they will probably massively influence my sfc/scannow outcome, so I will do a new command prompt tomorrow morning and post the CBS file first thing, ok ?

Have a nice time in your local " The Drunken Shepherd "
My System SpecsSystem Spec
16 Dec 2015   #38
thelma

windows 7 professional 64 bit
 
 
Windows help and support cannot start

Hello and news here ,

I was behind about 16 security updates since September and found out today in another thread, that they are harmless and very important on running Windows 7 smoothly.

I had not touched any updates because of the windows 10 upgrade issue.

Well, I updated them tonight ( in batches of 5, I never do more the same time, goes better ) and .....
Help and support functions again, so do all my trouble shooters.

Hope that it's not only me that learns from this
My System SpecsSystem Spec
17 Dec 2015   #39
thelma

windows 7 professional 64 bit
 
 
Windows help and support cannot start

Hello Noel,

Hope you have not started on my (now dated) CBS log because, the down load of all these 16 security updates also cleared the system.

This command prompt I did this morning is clair !
"Windows help and support " cannot start-sfc-scan-17-dec-2015.jpg


My System SpecsSystem Spec
17 Dec 2015   #40
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good news! - thanks for letting me know!

good luck.
My System SpecsSystem Spec
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