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Windows 7: Winsock alteration and Carbonite install failure?

26 Feb 2016   #1
markg2

Windows 7
 
 
Winsock alteration and Carbonite install failure?

Carbonite stopped communicating with its servers last week. Today was the 3rd Carbonite person trying to fix the program--after uninstall it will install but fails trying to register with home. Today's technician was a senior person on the escalation team.

His only thought at this point has to do with a previous installation of Lavasoft altering the Winsock name. The uninstall did not put Winsock back to its Windows default configuration (name). The current 'Name' is LavasoftLSP over [MSAFD Tepip [UDP/IP] per System Summary/Components/Network/Protocol.


Although I have no memory of installing Lavasoft in 2015 there's a scattering of Lavasoft files and folders on the machine dated 10/19/2015.

According to Carbonite this may be the reason their software is failing when attempting to register with their servers at the end of installation. Dealing with the Lavasoft condition is out of their responsibility.

Carbonite suggested that Lavasoft should not only reset the Winsock setting to default but also should have a thorough removal tool or know what else may be lingering from the uninstall and possibly interfering with Carbonite's ability to call home and install satisfactorily.

I'm not holding my breadth for Lavasoft help. Is there a util that will automatically reset winsock to the Window's default getting rid of whatever Lavasoft has added?

I tried installing Revo Installer but there's not enough of Lavasoft present for same to see it.

Mark


My System SpecsSystem Spec
.
26 Feb 2016   #2
RolandJS

Windows 7 Professional 64-bit
 
 

I go this from the internet:
@netsh winsock reset & int ip reset
netsh winsock reset
netsh int ip reset
pause
exit

Perhaps, all you need to do is run the winsock netsh line in a dox box clicked Run As Administrator
My System SpecsSystem Spec
26 Feb 2016   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

This tutorial by Capt.Jack Sparrow Might be what you are looking for.

SF IE Restorator - Troubleshooting General Issues with IE
My System SpecsSystem Spec
.

27 Feb 2016   #4
markg2

Windows 7
 
 

Your suggested util sure looked like it had the potential to fix the problem and it did fix 'something' per the results but not my problem. It appears that a reset of the Winsock TCP/IP does not change any name/values that were altered by a program back to the default.

I'm attaching 2 screenshots just to be sure you all see the problem. One is from my wife's (Connie) machine with no problem and the protocol value(s) is default and the other is my (Mark) machine that has I think 3 of the top name/values altered by Lavasoft. As you scroll down the Protocol screen on the machine and get past the first several groups, the balance of the groups have the default name/value.

Mark


Attached Thumbnails
Winsock alteration and Carbonite install failure?-msinfo32_mark.png  
Attached Images
Winsock alteration and Carbonite install failure?-msinfo-32_connie.png 
My System SpecsSystem Spec
27 Feb 2016   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I'm no expert on such matters but if it was my computer I would try using a Restore Point before the Lavasoft program was installed. Then if need be set the default settings again.
My System SpecsSystem Spec
27 Feb 2016   #6
markg2

Windows 7
 
 

No restore point even close.
My System SpecsSystem Spec
27 Feb 2016   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Well Mark so far not good. What I will do is go back to the ranch and see if I can find some help.
Hang in there.

If it was my computer I would search the entire system for anything Lavasoft including the registry, but I not qualified to give instructions on doing such a thing.
One mistake and it's door stop time.

Do you have Backups in house? Only having online backup is not a good thing?
My System SpecsSystem Spec
27 Feb 2016   #8
rvcjew

7 Pro x64, 10 Pro x64
 
 

It's defiantly a winsock issue. https://www.reasoncoresecurity.com/l...9c04381f2.aspx you might need to install ad-aware from them as a trial or something and then uninstall it from add and remove to put your stuff to normal. Before doing that install everything https://www.voidtools.com/ and type lavasoft and see what it finds for you. Can you also post how many adapters your system has above the protocol section, perhaps it left a tunneling adapter behind but I would think the cabronite people would have found that. I would also scan your system for malware if you don't remember even using anything lavasoft.
My System SpecsSystem Spec
28 Feb 2016   #9
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Try running the attached Winsock reset bat file (Download to desktop> Right click on .bat file and choose Run as administrator).

renew-ip-reset-winsock.bat

Easiest fix if it corrects your added entries. If no change:

You might try running the Network Diagnostics

Quote:
Manual steps to recover from Winsock2 corruption for Windows Vista users
Winsock corruption can cause connectivity problems. To resolve this issue by using Network Diagnostics in Windows Vista, follow these steps:
Click , and then click Network.
Click Network and Sharing Center.
In the Network and Sharing Center box, click Diagnose and Repair.
Note You may also access the Network and Sharing Center in Control Panel.
This should apply to Windows 7 as well Source

This would not help your Carbonite issue, but the Lavasoft may not be the issue if you have the original 10 entries

Quote:
MSAFD Tcpip [TCP/IP]
MSAFD Tcpip [UDP/IP]
MSAFD Tcpip [TCP/IPv6]
MSAFD Tcpip [UDP/IPv6]
RSVP UDP Service Provider
RSVP TCP Service Provider
RSVP UDPv6 Service Provider
RSVP TCPv6 Service Provider
MSAFD NetBIOS [\Device\NetBT_Tcpip...
MSAFD NetBIOS [\Device\NetBT_Tcpip...
MSAFD NetBIOS [\Device\NetBT_Tcpip...
MSAFD NetBIOS [\Device\NetBT_Tcpip...
MSAFD NetBIOS [\Device\NetBT_Tcpip...
MSAFD NetBIOS [\Device\NetBT_Tcpip...
Lavasoft does add that entry, but it may not have REPLACED an original entry

https://www.reasoncoresecurity.com/l...9c04381f2.aspx

A Guy


My System SpecsSystem Spec
28 Feb 2016   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Thanks rvcjew and A Guy for coming to help.
My System SpecsSystem Spec
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