| Windows 7: iTunes 64 is not working on Win 7 64 |
16 Nov 2009
|
#1 | | |
iTunes 64 is not working on Win 7 64 Ok I've had problems with iTunes 64 opening period for the last few weeks.
When I first got Windows 7 64 and installed iTunes it worked fine for the first few days, then started giving me issues with constantly staying in sync with my iPhone.
Since I have an iPhone I really do need iTunes to work & I do prefer it as my media player anyways compared to others for many reasons, so this is really killing me.
Any ideas or issues that I can try?
I've uninstalled/installed it like 6 times, used CCleaner, allowed everything iTunes, Bounjour & apple to have access through the firewall both private & public.
I'm at a standstill. I hope someone here can help. | My System Specs |
| System Manufacturer/Model Number Built it myself OS Windows 7 64 & Ubuntu 64 CPU Intel Quad Core Q6600 2.40GHz Motherboard Asus Memory 8g Graphics Card Nvidia 9600 GT & 9800 GT Sound Card Turtle Beach 5.1 Monitor(s) Displays Three 19" Dell's & one 46" Samsung 750 |
16 Nov 2009
|
#2 | | Windows 7 Ult, Windows 8 Pro, San Diego |
I believe that some people have been able to mitigate this issue by downgrading iTunes from version 9.0.2 to version 9.0.0. There may be an update soon at the Microsoft Answer site.
A few other potential fixes...
A USB port on a USB card not part of the P55
Deleting the iPodDevices.xml file from C:\Users username\AppData\Local\Apple Computer\iTunes
Disabling Bonjour
Turning on C-state capability in BIOS | My System Specs | | System Manufacturer/Model Number Home built OS Windows 7 Ult, Windows 8 Pro, CPU Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHz Motherboard Evga 780i FTW Memory G.Skill PC2 9600 1200Mhz 5 5 5 15 2T Graphics Card GTX480 Sound Card Asus Xonar D2 Monitor(s) Displays HannsG Screen Resolution 1680X1050 Keyboard Logitech G15 Mouse Logitech G9 PSU ThermalTake Toughpower 1000Watt modular Case ThermalTake XaserV Cooling Xigmatek S1283 Hard Drives GSkill Phoenix Pro 120GB SSD Internet Speed T1 |
18 Nov 2009
|
#3 | | |

Quote: Originally Posted by chev65 I believe that some people have been able to mitigate this issue by downgrading iTunes from version 9.0.2 to version 9.0.0. There may be an update soon at the Microsoft Answer site.
A few other potential fixes...
A USB port on a USB card not part of the P55
Deleting the iPodDevices.xml file from C:\Users username\AppData\Local\Apple Computer\iTunes
Disabling Bonjour
Turning on C-state capability in BIOS Ok I did all of that except for turning on C-state capability in bios - what does that do & how do I do it?
I'm going to look for version 9.0.0 now... | My System Specs | | System Manufacturer/Model Number Built it myself OS Windows 7 64 & Ubuntu 64 CPU Intel Quad Core Q6600 2.40GHz Motherboard Asus Memory 8g Graphics Card Nvidia 9600 GT & 9800 GT Sound Card Turtle Beach 5.1 Monitor(s) Displays Three 19" Dell's & one 46" Samsung 750 |
20 Nov 2009
|
#4 | | |
I tried deleting everything apple, but quicktime wouldnt uninstall from control panel after like 5 times even after a couple of restarts & to try again.
I also used the registry on CCleaner.
So then I tried downloading 9.0.0 & it gave me an error about quicktime not being available or something.
But I allowed quicktime to be installed with the new download?
Any ideas? This is so frustrating. | My System Specs | | System Manufacturer/Model Number Built it myself OS Windows 7 64 & Ubuntu 64 CPU Intel Quad Core Q6600 2.40GHz Motherboard Asus Memory 8g Graphics Card Nvidia 9600 GT & 9800 GT Sound Card Turtle Beach 5.1 Monitor(s) Displays Three 19" Dell's & one 46" Samsung 750 |
20 Nov 2009
|
#5 | | W7 RTM Ultimate x64 South Coast NSW |
This sounds to me like everything just keeps corrupting, Quicktime is defiantly corrupt, well the uninstaller is, , uhmm, need to somehow clear your PC of any apple remains, but its going to be a job and a half finding every little bit and deleting it. | My System Specs | | System Manufacturer/Model Number Custom Build OS W7 RTM Ultimate x64 CPU Intel Q8400 @ 2.66GHZ Motherboard Gigabyte GA-EG45M-UD2H Memory 4GB DDR2-800 Graphics Card Gainward GTS 450 GLH 1GB Edition Sound Card Integrated 8 Channel Monitor(s) Displays AOC 23.6 Inch Widescreen LCD Screen Resolution 1920x1080 Keyboard HP SK-2960 Multimedia Keyboard Mouse Logitech M350 Wireless Gaming Mouse PSU Apevia Java Power 500W Case Cooler Master HAF 922 Black Cooling Stock Intel CPU Fan Hard Drives Seagate 500GB Internal
Western Digital 1TB Internal
Hitachi 1TB External Internet Speed 1.5MB |
20 Nov 2009
|
#6 | | |

Quote: Originally Posted by Uber Philf This sounds to me like everything just keeps corrupting, Quicktime is defiantly corrupt, well the uninstaller is, , uhmm, need to somehow clear your PC of any apple remains, but its going to be a job and a half finding every little bit and deleting it. I was able to find everything apple & uninstall except for quicktime.
Where else/how do I delete/uninstall other than control panel & CCleaner? | My System Specs | | System Manufacturer/Model Number Built it myself OS Windows 7 64 & Ubuntu 64 CPU Intel Quad Core Q6600 2.40GHz Motherboard Asus Memory 8g Graphics Card Nvidia 9600 GT & 9800 GT Sound Card Turtle Beach 5.1 Monitor(s) Displays Three 19" Dell's & one 46" Samsung 750 |
20 Nov 2009
|
#7 | | |
I have horrible problems with iTunes 9.x, my iPod Touch, and Windows 7 64: large file transfers to my iPod often fail, and it takes down all my USB devices until I reboot; and the volume and slider controls do not work in the video window (but standalone Quicktime is fine).
So far I have had to completely restore/reinstall my Touch 3 times, and Apple don't want to know. I think that their 64 bit USB driver is f@@@@@. | My System Specs | | |
20 Nov 2009
|
#8 | | W7 RTM Ultimate x64 South Coast NSW |
I dunno if this helps, but would a Touch work with Winamp? | My System Specs | | System Manufacturer/Model Number Custom Build OS W7 RTM Ultimate x64 CPU Intel Q8400 @ 2.66GHZ Motherboard Gigabyte GA-EG45M-UD2H Memory 4GB DDR2-800 Graphics Card Gainward GTS 450 GLH 1GB Edition Sound Card Integrated 8 Channel Monitor(s) Displays AOC 23.6 Inch Widescreen LCD Screen Resolution 1920x1080 Keyboard HP SK-2960 Multimedia Keyboard Mouse Logitech M350 Wireless Gaming Mouse PSU Apevia Java Power 500W Case Cooler Master HAF 922 Black Cooling Stock Intel CPU Fan Hard Drives Seagate 500GB Internal
Western Digital 1TB Internal
Hitachi 1TB External Internet Speed 1.5MB |
20 Nov 2009
|
#9 | | Windows 7 7600 1 X64 Lake Buena Vista The Magic Kingdom |

Quote: Originally Posted by JohnnyScience Ok I've had problems with iTunes 64 opening period for the last few weeks. Johnny Welcome to Windows 7 Forums, what version of Windows are you operating?
When I first got Windows 7 64 and installed iTunes it worked fine for the first few days, then started giving me issues with constantly staying in sync with my iPhone. Did you chane your settings in Itunes to autosync whenever you plugged your iphone in?
Since I have an iPhone I really do need iTunes to work & I do prefer it as my media player anyways compared to others for many reasons, so this is really killing me.
Any ideas or issues that I can try?
I've uninstalled/installed it like 6 times, used CCleaner, allowed everything iTunes, Bounjour & apple to have access through the firewall both private & public.
I'm at a standstill. I hope someone here can help. Hi Johnny I suggest you uninstall all things Apple as has been already suggested.
Follow this link to use MS removal tool and follow the prompts, here is the D/L link: Description of the Windows Installer CleanUp Utility
After downloading and installing you will need to remove all apple software, IE: - quiktime
- bonjour
- apple media
- apple updates software
- itunes
- itunes installer
AFter you finish, reboot! Download Itunes 9.02 64 bit version, here is the link: Apple - iTunes - Download iTunes Now
Before installing Itunes to your system make sure your iphone is disconnected.
Once itunes is installed connect your iphone, listen for the 2 distinct sounds, they will be the usb drivers installing your phone, the first sound is the generic usb driver because windows 7 recognises your phone as a camera, the second sound is the itunes driver recognising your phone. See screenshot!
Open up Itunes and see if your iphone is recognised in itues, if yes perform sync.
The biggest issue thats been observed is the backup process with iphone! ITunes has been observed to hang midway point during the phone backup and sync then hangs. There is a workaround fix for this, you can either disable the backup in cmd mode or you can do this with a software fix. Follow this link and download and install the Iphone Backup switch and enable! This will shut down the backup procedure and you will have the sync function operational again. http://microseconds.com/?page_id=395
Sorry to be so long winded, report back to us how it went.
Regards,
Adrian
Last edited by Adrian; 20 Nov 2009 at 09:13 AM..
Reason: LINK ADDED
| My System Specs | | System Manufacturer/Model Number Custom Build OS Windows 7 7600 1 X64 CPU AMD PHENOM II X 550 PROCESSOR 3.1 ghz Motherboard ASUS M4A78-TE Memory Corsair 4 gig ddr 3 Graphics Card ati radeon 3300 Sound Card ati hd Monitor(s) Displays syncmaster 2033sw Screen Resolution 1600X900 60 hz refresh PSU antec_550 watt Case cooler master GLite Cooling stock_heat sink Hard Drives twin_seagates SATA's 1 TB & 500 Gig, hitachi_slimline 160 gig Internet Speed 20mbs up/ 1.5mbs down Other Info favorite child "stewie"
favorite dog "brian" |
23 Nov 2009
|
#10 | | |

Quote: Originally Posted by Adrian 
Quote: Originally Posted by JohnnyScience Ok I've had problems with iTunes 64 opening period for the last few weeks. Johnny Welcome to Windows 7 Forums, what version of Windows are you operating?
When I first got Windows 7 64 and installed iTunes it worked fine for the first few days, then started giving me issues with constantly staying in sync with my iPhone. Did you chane your settings in Itunes to autosync whenever you plugged your iphone in?
Since I have an iPhone I really do need iTunes to work & I do prefer it as my media player anyways compared to others for many reasons, so this is really killing me.
Any ideas or issues that I can try?
I've uninstalled/installed it like 6 times, used CCleaner, allowed everything iTunes, Bounjour & apple to have access through the firewall both private & public.
I'm at a standstill. I hope someone here can help. Hi Johnny I suggest you uninstall all things Apple as has been already suggested.
Follow this link to use MS removal tool and follow the prompts, here is the D/L link: Description of the Windows Installer CleanUp Utility
After downloading and installing you will need to remove all apple software, IE: - quiktime
- bonjour
- apple media
- apple updates software
- itunes
- itunes installer
AFter you finish, reboot! Download Itunes 9.02 64 bit version, here is the link: Apple - iTunes - Download iTunes Now
Before installing Itunes to your system make sure your iphone is disconnected.
Once itunes is installed connect your iphone, listen for the 2 distinct sounds, they will be the usb drivers installing your phone, the first sound is the generic usb driver because windows 7 recognises your phone as a camera, the second sound is the itunes driver recognising your phone. See screenshot!
Open up Itunes and see if your iphone is recognised in itues, if yes perform sync.
The biggest issue thats been observed is the backup process with iphone! ITunes has been observed to hang midway point during the phone backup and sync then hangs. There is a workaround fix for this, you can either disable the backup in cmd mode or you can do this with a software fix. Follow this link and download and install the Iphone Backup switch and enable! This will shut down the backup procedure and you will have the sync function operational again. iPhone/iPod Backup Switch
Sorry to be so long winded, report back to us how it went.
Regards,
Adrian Ok I finally was able to download cleanup & remove quicktime which was giving me problems uninstalling from every where else.
Are you sure I want to download 9.0.2?
I thought I should download 9.0.0 and then upgrade from within?
That was one of the work arounds people with Windows 7 64 have found worked? | My System Specs | | System Manufacturer/Model Number Built it myself OS Windows 7 64 & Ubuntu 64 CPU Intel Quad Core Q6600 2.40GHz Motherboard Asus Memory 8g Graphics Card Nvidia 9600 GT & 9800 GT Sound Card Turtle Beach 5.1 Monitor(s) Displays Three 19" Dell's & one 46" Samsung 750 iTunes 64 is not working on Win 7 64 problems? All times are GMT -5. The time now is 06:21 AM. | |