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Windows 7: Internal Error: Failed to get path of 64-bit Program Files directory.

21 Oct 2016   #1
tomsterley

Windows 7 Home Premium 64bit
 
 
Internal Error: Failed to get path of 64-bit Program Files directory.

I have been getting the above error on every 64-bit software I try to install, I also looked at the keys in the registry for CurrentVersion and there is nothing there, which worries me. Is there a way to fix this without reinstalling windows?


My System SpecsSystem Spec
.
21 Oct 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Tom,
from an elevated command mode run

sfc /scannow

Where EXACTLY did you look in the registry,
i'll look at mine

Roy
My System SpecsSystem Spec
21 Oct 2016   #3
tomsterley

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi Tom,
from an elevated command mode run

sfc /scannow

Where EXACTLY did you look in the registry,
i'll look at mine

Roy
I looked in the registry at
Code:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
.

I attached the output of 'sfc /scannow' in sfcout.txt

Here is a screenshot of everything in the CurrentVersion folder:


Attached Thumbnails
Internal Error: Failed to get path of 64-bit Program Files directory.-sc1.png  
Attached Files
File Type: txt sfcout.txt (1.5 KB, 3 views)
My System SpecsSystem Spec
.

21 Oct 2016   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

This might help and it's easy to do.

Press the Windows Key and the Pause Key. You should get this.


Internal Error: Failed to get path of 64-bit Program Files directory.-windows-key-plus-pause-key.png


My System SpecsSystem Spec
21 Oct 2016   #5
tomsterley

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
This might help and it's easy to do.

Press the Windows Key and the Pause Key. You should get this.


Attachment 392969
Here is the screenshot:


Attached Thumbnails
Internal Error: Failed to get path of 64-bit Program Files directory.-sc2.png  
My System SpecsSystem Spec
21 Oct 2016   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Tom,
you definately seem lacking, here's mine
W7 Home premium 64bit.

Something has definately "removed" them, suggest you run
Malwarebytes free, (uncheck trial- Enable RootKit in dashboard)

Roy

compressed zip file attached


Attached Thumbnails
Internal Error: Failed to get path of 64-bit Program Files directory.-hklmsoft.png  
Attached Files
File Type: zip hklmsoft.zip (1.70 MB, 3 views)
My System SpecsSystem Spec
21 Oct 2016   #7
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Tom,
the attached zip(previous post) can be used to update your registry.

DO the scan first please.

Roy
My System SpecsSystem Spec
21 Oct 2016   #8
tomsterley

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by torchwood View Post
Tom,
the attached zip(previous post) can be used to update your registry.

DO the scan first please.

Roy
Question: If I do this will it disable my MBAM trial and make me pay?

Also, I have a very bad habit of shutting down by holding the power button in, I am trying to get over that habit. Could that have caused this?
My System SpecsSystem Spec
22 Oct 2016   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Tom,

no unchecking that option just means that you WONT get a nag in 30 days time saying buy me!!!

Please DO NOT use the hard shutdown method, it can easily corrupt anything downloading/installing and
Yes it could have caused this.

To make life easier for shutting down,
In your power option settings
Power buttons and lid (expand)
Lid closure action to shutdown

Roy


Attached Thumbnails
Internal Error: Failed to get path of 64-bit Program Files directory.-power.png  
My System SpecsSystem Spec
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 Internal Error: Failed to get path of 64-bit Program Files directory.




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