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Windows 7: Itunes doesnt recognize ipod


20 Nov 2009   #1

Windows 7 Premium
 
 
Itunes doesnt recognize ipod

howdy all,

i got a brnad new pc with Windows 7. installed itunes but itunes will not recognize my ipod. my computer sees it as a device, so i know its there. itunes works fine but when i attach the ipod... nothing there.

my pc is 64bit version so thats the itunes i installed from apple.

ive tried everything i can think of. any suggestions?

thanks.

My System SpecsSystem Spec
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20 Nov 2009   #2

Win7
 
 

Quote   Quote: Originally Posted by cgrox View Post
howdy all,

i got a brnad new pc with Windows 7. installed itunes but itunes will not recognize my ipod. my computer sees it as a device, so i know its there. itunes works fine but when i attach the ipod... nothing there.

my pc is 64bit version so thats the itunes i installed from apple.

ive tried everything i can think of. any suggestions?

thanks.
go to the Apple forums. folks there discuss itunes/ipod issues such as yours. this isn't a Windows 7-specific issue.
My System SpecsSystem Spec
21 Nov 2009   #3

 

Quote   Quote: Originally Posted by cgrox View Post
howdy all,

i got a brnad new pc with Windows 7. installed itunes but itunes will not recognize my ipod. my computer sees it as a device, so i know its there. itunes works fine but when i attach the ipod... nothing there.

my pc is 64bit version so thats the itunes i installed from apple.

ive tried everything i can think of. any suggestions?

thanks.
Welcome to The Windows 7 forums, your issue is a driver issue. Are you only hearing 1 distinct sound when you connnect your pod? If so its the generic driver.
The second driver is the apple mobile device and it will show up in device manager.
I'm attaching a screen shot for you to see.


Attached Thumbnails
Itunes doesnt recognize ipod-apple_driver.jpg  
My System SpecsSystem Spec
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21 Nov 2009   #4

 

Quote   Quote: Originally Posted by cgrox View Post
howdy all,

my pc is 64bit version so thats the itunes i installed from apple.

ive tried everything i can think of. any suggestions?

thanks.
If you establish that you only have the 1 generic driver you will need to remove/uninstall all Apple Software including quicktime, bonjour etc. and re-install the Itunes 9.02 version for Windows 7
My System SpecsSystem Spec
21 Nov 2009   #5

 
Move to this link

Follow this link: iTunes 64 is not working on Win 7 64

More detail same issue.
My System SpecsSystem Spec
22 Nov 2009   #6

Windows 7 Premium
 
 

Adrian,

Thanks for the help, BUT the Apple Mobile device USB driver IS listed in device manager. Whats next on your thought list? thanks.
My System SpecsSystem Spec
22 Nov 2009   #7

 

Quote   Quote: Originally Posted by cgrox View Post
Adrian,

Thanks for the help, BUT the Apple Mobile device USB driver IS listed in device manager. Whats next on your thought list? thanks.
Follow the link in post #5 for a detailed post on how to re-install.
My System SpecsSystem Spec
22 Nov 2009   #8

Windows 7 Premium
 
 

maybe i found an answer.... i noticed that the driver (6.0.9999.45) is 32 bit, according to a google search. can anyone confirm this and could this be the problem, as im running Windows 7 and itunes in 64 bit? thanks guys.
My System SpecsSystem Spec
22 Nov 2009   #9

Windows 7 Pro 64-bit
 
 

is the Ipod service started? see attachment below

I had it disabled and my ipod would show up under "my computer" but would not show up in iTunes. I had to start the Ipod service from services.msc


Attached Thumbnails
Itunes doesnt recognize ipod-ipod.png  
My System SpecsSystem Spec
23 Nov 2009   #10

Windows 7 Premium
 
 

hey green,

yes, ive done the start/stop method also. nothing seems to work. i cant believe you are running windows 7 in 64 bit and itunes works for you. scratching my hear here.
My System SpecsSystem Spec
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