Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Cannot install photoshop


25 Nov 2009   #1

windows 7 x64 Home Premium
 
 
Cannot install photoshop

Hello everybody!

I'm trying to install photoshop, but I keep getting an error. See snip:
Name:  Photoshop Installation Error II.PNG
Views: 45
Size:  29.0 KB
I've tried the usual steps... take ownership, run as administrator, but so far no success. Could this be a permissions issue? Which folders should I check the permissions on?

Thanks!



My System SpecsSystem Spec
.

25 Nov 2009   #2

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

If this is a legal copy of Photoshop, why dont you just call Adobe Tech Support at 800-642-3623 Monday to Friday 5AM-7PM Pacific Time? (I assume you are from the USA). Give them the error code, they should be able to help you.

Phone numbers to Adobe Tech Support in other countries can be found here.

Kari
My System SpecsSystem Spec
25 Nov 2009   #3

windows 7 x64 Home Premium
 
 

OK... here's another complication/symptom. I just tried to install the Windows Installer Cleanup utility (direct from MS), and I'm getting the same error message (2203).
My System SpecsSystem Spec
.


25 Nov 2009   #4

windows 7 x64 Home Premium
 
 

Quote   Quote: Originally Posted by Kari View Post
If this is a legal copy of Photoshop, why dont you just call Adobe Tech Support at 800-642-3623 Monday to Friday 5AM-7PM Pacific Time? (I assume you are from the USA). Give them the error code, they should be able to help you.

Phone numbers to Adobe Tech Support in other countries can be found here.

Kari
This error message is a Windows internal error, it doesn't seem to be an Adobe/Photoshop specific error.

Oh heck, I'll call Adobe anyway... thanks for the number!
My System SpecsSystem Spec
25 Nov 2009   #5

windows 7 x64 Home Premium
 
 

Well, just got off the phone with Adobe. They told me to contact MS, 'cause its a Windows Installer error... pretty much what I expected they'd say.
My System SpecsSystem Spec
25 Nov 2009   #6

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Yeah, after your second post I was thinking it must be Windows, not Adobe issue. Searching the Interwebz it seems to be a temp folder problem. Because I really don't know why you are getting this error, the best advice I can give is to google it.

Kari
My System SpecsSystem Spec
25 Nov 2009   #7

Windows 7 Ultimate x64 x2 + x86 + Windows 8.1 x64 x2
 
 

Did come across some info on this error and a possible fix to give the installer -Everyone - full control permissions

May want to try it - though I never like giving that sort of rights to the everyone group
My System SpecsSystem Spec
25 Nov 2009   #8

windows 7 x64 Home Premium
 
 

I'll give that a try. Thanks Barman.
My System SpecsSystem Spec
25 Nov 2009   #9

windows 7 x64 Home Premium
 
 

Nope. Nothing has worked. i gave permission to everyone but that didn't help. I went into services.msc and restarted Windows Installer, took ownership of everything... no go.

I'm fairly sure that the Windows Installer is corrupted. I looked around for a 7 version of the Installer Redistributable, but if one exist I cannot find it, so that option is out.

I need to run the Windows Installer Cleanup, but I cannot, of course, because I cannot install it.

Edit: I tried to restore a previous version of the installer, but Windows won't allow it.
My System SpecsSystem Spec
26 Nov 2009   #10

W7 X-64 RTM,SUSE 11.1, XP PRO SP3 as a VM, VMware ESXi
 
 

Hi there
I've had absolutely NO problems installing photoshop CS4 on both a REAL and a Virtual Windows 7 X-64 machine.

Do the following first however

1) Move the install files to LOCAL drives (not shared or NAS) -- Adobe is paranoid about using stuff on a Server when it's destined for a desktop. I know "shared drives" should appear as Local if they are mounted as such but sometimes windows products have problems installing with UNC directory addreses - e.g \\server\sharename instead of a windows letter D:\ . Adobe regards UNC addresses as originating from a server.

2) Disable any running ADOBE task -- if you've downloaded adobe flash or adobe reader you'll find some adobe processes running in the background -- another piece of adobe paranoia -- they get their products to "call home" at times to ensure you aren't using a torrented or "other" copy.

3) ensure no AV software is running in the background apart from MSE - that doesn't effect it at all.

4) if your copy of CS4 is already activated on the same or another machine logon to adobe and "Transfer activation".

That way you can install and then "re-activate".

IMO Windows installer rarely causes problems unless your system is already broken.

You could also try re-booting Windows from the start up disk with "Repair Windows" option - this should fix any broken files.

Cheers
jimbo.
My System SpecsSystem Spec
Reply

 Cannot install photoshop




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 01:12 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33