Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Cannot install photoshop

25 Nov 2009   #1
stevieray

windows 7 x64 Home Premium
 
 
Cannot install photoshop

Hello everybody!

I'm trying to install photoshop, but I keep getting an error. See snip:
Name:  Photoshop Installation Error II.PNG
Views: 45
Size:  29.0 KB
I've tried the usual steps... take ownership, run as administrator, but so far no success. Could this be a permissions issue? Which folders should I check the permissions on?

Thanks!




My System SpecsSystem Spec
.

25 Nov 2009   #2
Kari

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

If this is a legal copy of Photoshop, why dont you just call Adobe Tech Support at 800-642-3623 Monday to Friday 5AM-7PM Pacific Time? (I assume you are from the USA). Give them the error code, they should be able to help you.

Phone numbers to Adobe Tech Support in other countries can be found here.

Kari
My System SpecsSystem Spec
25 Nov 2009   #3
stevieray

windows 7 x64 Home Premium
 
 

OK... here's another complication/symptom. I just tried to install the Windows Installer Cleanup utility (direct from MS), and I'm getting the same error message (2203).
My System SpecsSystem Spec
.


25 Nov 2009   #4
stevieray

windows 7 x64 Home Premium
 
 

Quote   Quote: Originally Posted by Kari View Post
If this is a legal copy of Photoshop, why dont you just call Adobe Tech Support at 800-642-3623 Monday to Friday 5AM-7PM Pacific Time? (I assume you are from the USA). Give them the error code, they should be able to help you.

Phone numbers to Adobe Tech Support in other countries can be found here.

Kari
This error message is a Windows internal error, it doesn't seem to be an Adobe/Photoshop specific error.

Oh heck, I'll call Adobe anyway... thanks for the number!
My System SpecsSystem Spec
25 Nov 2009   #5
stevieray

windows 7 x64 Home Premium
 
 

Well, just got off the phone with Adobe. They told me to contact MS, 'cause its a Windows Installer error... pretty much what I expected they'd say.
My System SpecsSystem Spec
25 Nov 2009   #6
Kari

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Yeah, after your second post I was thinking it must be Windows, not Adobe issue. Searching the Interwebz it seems to be a temp folder problem. Because I really don't know why you are getting this error, the best advice I can give is to google it.

Kari
My System SpecsSystem Spec
25 Nov 2009   #7
Barman58

Windows 8.1 Pro x64 x3 + Windows 10 Preview, Ubuntu
 
 

Did come across some info on this error and a possible fix to give the installer -Everyone - full control permissions

May want to try it - though I never like giving that sort of rights to the everyone group
My System SpecsSystem Spec
25 Nov 2009   #8
stevieray

windows 7 x64 Home Premium
 
 

I'll give that a try. Thanks Barman.
My System SpecsSystem Spec
25 Nov 2009   #9
stevieray

windows 7 x64 Home Premium
 
 

Nope. Nothing has worked. i gave permission to everyone but that didn't help. I went into services.msc and restarted Windows Installer, took ownership of everything... no go.

I'm fairly sure that the Windows Installer is corrupted. I looked around for a 7 version of the Installer Redistributable, but if one exist I cannot find it, so that option is out.

I need to run the Windows Installer Cleanup, but I cannot, of course, because I cannot install it.

Edit: I tried to restore a previous version of the installer, but Windows won't allow it.
My System SpecsSystem Spec
26 Nov 2009   #10
jimbo45

Linux CENTOS 7 / various Windows OS'es and servers
 
 

Hi there
I've had absolutely NO problems installing photoshop CS4 on both a REAL and a Virtual W7 X-64 machine.

Do the following first however

1) Move the install files to LOCAL drives (not shared or NAS) -- Adobe is paranoid about using stuff on a Server when it's destined for a desktop. I know "shared drives" should appear as Local if they are mounted as such but sometimes windows products have problems installing with UNC directory addreses - e.g \\server\sharename instead of a windows letter D:\ . Adobe regards UNC addresses as originating from a server.

2) Disable any running ADOBE task -- if you've downloaded adobe flash or adobe reader you'll find some adobe processes running in the background -- another piece of adobe paranoia -- they get their products to "call home" at times to ensure you aren't using a torrented or "other" copy.

3) ensure no AV software is running in the background apart from MSE - that doesn't effect it at all.

4) if your copy of CS4 is already activated on the same or another machine logon to adobe and "Transfer activation".

That way you can install and then "re-activate".

IMO Windows installer rarely causes problems unless your system is already broken.

You could also try re-booting Windows from the start up disk with "Repair Windows" option - this should fix any broken files.

Cheers
jimbo.
My System SpecsSystem Spec
Reply

 Cannot install photoshop




Thread Tools





Similar help and support threads
Thread Forum
Windows 7 won't install Photoshop 4
I am having a nightmare trying to install an old copy of Photoshop 4. This program used to work fine on XP but on anything higher its a lottery. I have tried it on two laptops with Vista, one it installed fine and worked seamlessly and the other I just get the exact same message I am getting when I...
Software
Can you install Photoshop 4.0 on Windows 7
I love Adobe Photoshop 4.0 and do not want to upgrade nor learn a new version. I need a new computer but am hestiate in getting Windows 7 Home Version if I can't install Adobe Photoshop 4.0 (release date 96-98). Has anyone had a successful install of this program? Thank you for your help in...
Software
Photoshop CS5 won't install
Hi , I've been trying to install Adobe Photoshop CS5 Extended on Windows 7 Ultimate x64. The problem is installation fails , because the installer does not have permissions to install files into the windows folder. It cannot install the Microsoft VC80_ATL and VC90_ATL . I've runned as Administrator...
Software
BSoD Following Photoshop Install
Windows 7 64Bit OEM Installed about 4 weeks ago Brand new HDD at install, the rest of the hardware is about 9 months old Scenario: I installed a 30 day trial of Adobe PS CS5, today was the first day of the trial. I created an image in PS and when I went to save it my PC froze and Blue...
BSOD Help and Support
Photoshop CS4, cannot install!
Hi everyone on my win 7 64 bit I can not install either Photoshop CS4 nor Flash CS4 the problem is that when I click on the installation icon "Setup.exe" a window appears and tell me that: Message from webpage --------------------------- Exception: I tried to open with another compatible...
Software
I Want to Install Photoshop CS4 (32bit) Only ...Can I ?
Hi there .. :) I have Windows 7 64 bit ( Last) And I'm Install Photoshop Cs4 ... 32 bit Version of Photoshop Run OK ... But When i Try to Run Photoshop (64bit) i Got this Massage :
Software

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 12:33.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App