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Windows 7: Win Install cleaner used instead of un-install - stuck

29 Nov 2009   #1
JohnnyScience

Windows 7 64 & Ubuntu 64
 
 
Win Install cleaner used instead of un-install - stuck

Ok I had both Adobe Acrobat & Reader on my computer & I needed to uninstall them both to just re-install acrobat.

Instead of using the uninstall feature through control panel, I used Windows Install cleaner & it didnt remove all of the files & now the new version of acrobat wont install because the old corrupt version still has some files present.

It still shows under control panel>uninstall a program - but when I try to uninstall it it says:

This action is only valid for products that are currently installed.

Any ideas on how to fully delete all files associated with Adobe Acrobat & Reader so I can do a clean install?

I received this error message while trying to do the new install:




My System SpecsSystem Spec
.

29 Nov 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by JohnnyScience View Post
Ok I had both Adobe Acrobat & Reader on my computer & I needed to uninstall them both to just re-install acrobat.

Instead of using the uninstall feature through control panel, I used Windows Install cleaner & it didnt remove all of the files & now the new version of acrobat wont install because the old corrupt version still has some files present.

It still shows under control panel>uninstall a program - but when I try to uninstall it it says:

This action is only valid for products that are currently installed.

Any ideas on how to fully delete all files associated with Adobe Acrobat & Reader so I can do a clean install?

I received this error message while trying to do the new install:

Hi and welcome

I have to ask the most obvios question. do you have a backup to restore from?

Failing that do you have the win 7 dvd?

Kenn J+
My System SpecsSystem Spec
29 Nov 2009   #3
Kari

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

I would try first system restore to an earlier point before you tried Win Install Cleaner, so that those applications are back. Then uninstall using Windows Programs and Features uninstall.

Might work.

Kari
My System SpecsSystem Spec
.


29 Nov 2009   #4
JohnnyScience

Windows 7 64 & Ubuntu 64
 
 

No sadly I havent been backing up my OS, just my media.

I tried to do a system restore via control panel, but the only one that comes up was from earlier today. I guess I dont have a lot of room on my c: drive to have more than that.

Any other options to completely uninstall acrobat/reader instead of having to reinstall windows?
My System SpecsSystem Spec
29 Nov 2009   #5
JohnnyScience

Windows 7 64 & Ubuntu 64
 
 

what if I just uninstalled everything adobe?

It will wipe my photoshop, but hopefully it will get rid of what it needs to I can cleanly install acrobat?

I'm going to try that now via Windows Install Cleaner
My System SpecsSystem Spec
29 Nov 2009   #6
belikexp

Windows 7 x64
 
 

Manually remove Acrobat Professional (8.x on Windows) Manually remove Acrobat Professional (8.x on Windows)

Manually remove Adobe Reader (8.x on Windows) Manually remove Adobe Reader (8.x on Windows)

I usually try a google search for example "clean uninstall adobe reader".
My System SpecsSystem Spec
29 Nov 2009   #7
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

I have seen similar error while installing SQL Server 2005 Express that time i gave permissions to that registry key
My System SpecsSystem Spec
29 Nov 2009   #8
JohnnyScience

Windows 7 64 & Ubuntu 64
 
 

well using windows install cleaner to remove all adobe products didnt help. I also ran ccleaner after a restart & then restarted again and it still there

god damn it.

so I just have to reboot the entire system you guys think?
My System SpecsSystem Spec
29 Nov 2009   #9
ripbox

Windows 7 Home Premium x64 SP1
 
 

you may just try locate the installation folders and delete them since in one of the folders contains a file that is causing the read error for you new installation
I know 4 of the folders ar located in Appdata, Local, Local Low, Roaming and Program Data, those files should be the 4 main locations and any others should not particularly matter and the same with the registry keys again, it shouldn't matter but i would also expect to find Adobe folders contain in program files(x86)

Going from experience with other programs i would suspect that one those folders are removed you should be able to continue with the install

Good luck
My System SpecsSystem Spec
29 Nov 2009   #10
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

My System SpecsSystem Spec
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 Win Install cleaner used instead of un-install - stuck




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