I suppose that there is no standard for this, so probably no right answer, but I just tried to renew my subscription, which expired on 7/25/09. However, when I entered my username and password online, it didn't recognize it.
I then sent a request for a forgotten password, and I received a response which contained the right info. It mentioned a 12 hour delay for downloading the program, if I were renewing after an expiration, but had a link to the download. Entering my ID in the login window that it produced got nowhere.
At this point, I'm wondering if I just have to wait, or if I will have to buy a new subscription, without a renewal discount? It has been less than 5 months since it's expiration...is there a normal amount of time to expect one's renewal period to last?