Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Adobe is a bunch of crooks...

09 Mar 2009   #1

Windows 7 Ultimate 64bit
 
 
Adobe is a bunch of crooks...

I will NEVER buy another ADOBE Product again. EVER.

I purchased Adobe Photoshop CS3 in 2007 (Late 2007) for a lil over $550 direct from Adobe as an upgrade from Photoshop 4.0 that I used for a very longtime.

Over the past I used it on two machines, and my last machine, dell xps 4200, crashed, and HDD was done for... could not Deactivate PS CS3... no problem right, call adobe explain to them, and get it installed on my current machine.

Everything went smooth, had to hold for about 30+ minutes, then intermittent a few times after, as the guy in India tryed to figure out what to do...

Eventually, I was given a new serial.... after going through numerous hoops to get past the activation.

After a few reboots from installing other things, i open PSCS3, and low and behold...

"Your license for Adobe Photoshop CS3 is no longer valid, please uninstall and reinstall to re-activate, or contact your IT Professional or Adobe Photoshop Customer! Support"

So i call support back, give them the call code i was given for the previous support... and am now told that since Photoshop CS3 is no longer a supported product that this will be a CHARGED SUPPORT SESSION!!!!!!!!

$40 for them to tell me wtf to do to fix this. $40 for them to fix a program, i paid HUNDREDS OF DOLLARS for.... I cannot contain myself...i start getting PISSED. I tell them, thats okay, you can deduct it from the $40 i am charging Adobe for putting me on hold for 30+ minutes in the previous support session from an hour ago... ADOBE wants to charge for their time, but apparently the customers time is not important?!?! haha...what a joke!

I get nowhere with him, or his indian supervisor.... It's like they just read scripts. Yeah adobe, let's just let the indians handle the support, we as customers shell out hundreds, even THOUSANDS of dollars for your products, and you give us people in india, who dont understand the english spoken l! anguage, to read SCRIPTS to us, and on top of that, CHARGE US FOR SUPPORT????????????

In the process of arguing, I uninstall Adobe Photoshop CS3, and re-install (Thank you western digital velociraptor ) and get it done in 5 minutes flat. .

Everything SEEMS to be working correct, I did not have to re-activate... it just reinstalled and works again... Im wondering if something was preventing it from verifying the license on startup?

Anyway, adobe, you can SUCK IT. I will never give you a cent from here on OUT.

Now I fully understand why there is piracy in todays day and age, when companys like this not only give lackluster support but then CHARGE the customer to fix the problem on a less then 2yr old program... they we paid HUNDREDS OF DOLLARS FOR unbelievable!!!!!!

I get better customer support from VIDEO GAME DEVELOPERS!



My System SpecsSystem Spec
.

09 Mar 2009   #2

 
 

Quote   Quote: Originally Posted by SMOKKINU View Post


I get better customer support from VIDEO GAME DEVELOPERS!
And that's saying something

BTW, the Indians are reading from a script. Common sense and logic aren't part of it
My System SpecsSystem Spec
10 Mar 2009   #3

Vista Enterprise x64 SP1
 
 

I'm pretty sure the reason why you have to deal with Indians reading scripts is because it's hard to find anyone to do that kind of job and when you do find someone willing to do that it's either because they're missing experience to get/handle a real job in IT or because they lack the knowledge.
My System SpecsSystem Spec
.


10 Mar 2009   #4

Windows Vista Ultimate
 
 

Although I initially purchase all of my programs. It's simply wrong for a software company to stop offering support for a product that someone paid hunreds of dollars for. :/
My System SpecsSystem Spec
10 Mar 2009   #5

Vista Ult SP2/Win 7 Ult SP1/Win 8.1 Pro w/MC (all x64)
 
 

Free Support, especially by phone, is rare these days, except perhaps for a short period after making a purchase. That applies to just about all software, hardware, OS's etc. etc. no matter how much you pay for it in the first instance.

Whenever you pay for a product, read the fine print first, especially the support and refund options, also, make sure that it isn't about to become obsolete. If that isn't clear check how long the product has been on the market. If it's getting on for a year then the chances are it's almost obsolete.

Many companies have their phone/chat support centres in India, Philippines, etc. etc. as it's a good way of keeping costs down. If every product has a call centre in the UK or USA I think you'd be paying a lot more for your products than you are now.

That all said, I'm surprised that CS3 is already obsolete. Did you try posting in Adobe Forums?
My System SpecsSystem Spec
10 Mar 2009   #6

Windows 7 Home Premium x64 SP1
 
 

And its for this kind of reason and $550 wasted that lots of people find google and that other thing... (what's it called? hmmm was it person to person? bah close enough.....) very handy
a little bit of common seance and and a lot of research can save you from high blood pressure and an early grave

But sorry to hear of you troubles and i hope you find a solution without the cost
My System SpecsSystem Spec
12 Mar 2009   #7

Windows 7 Professional 64bit
 
 

Have you had a copy of the customer service questionaire sent to you?

I had a similar problem with adobe messing an order up and I blew my stack in a very productivly eloquent way in the questionaire.

Within two days I had an Adobe UK rep calling me to discuss my concern and offering me a refund for the demo DVD's and an appology.

I too had to go through the indian call centres, who do actually read from scripts.

Unfortunately, as Ex Brit says, it's done to keep profits high and costs low, why pay a local guy 10 pounds/dollars an hour when you can pay an indian that for the day?

I would keep complaining through their feedback loop.

I can sympathise with you though, I've found them very poor to deal with for many years now.
My System SpecsSystem Spec
13 Mar 2009   #8

Windows 7 Home Premium x64 SP1
 
 

I don't mean to be racist in any form but when your put in a situation like that and you have to talk to some not tech knowledge from Pakistan for what they call "tech support" then don't be afraid to ask to speak to a normal english speaking person who know what they are talking about (this is your right)... i do admire these guys for doing such a stressful job but it can sometime (a lot of the time) only make matters worse when your problem gets lost in translation
Thier was a big case about this with BT where when you had an issue the only people available to help resolve your isue were pakistanies and this caused a lot of problems both for the company and the customers and after many complains- watchdog and all the rest now 90% of the work load has come back to the united kingdom

just to remind you im not being racist at all by this comment
My System SpecsSystem Spec
13 Mar 2009   #9

Windows 7 Ultimate 64bit
 
 

I found a solution... i reinstalled and it seems to work fine now. I just cannot believe that They were going to charge me $40 to tell me to re-install and download a patch from the Adobe website.... that just makes me FUME. If it was not for another member on the Adobe Forum who pointed me too this fix, I am afraid I might have gone postal.


It is also sad, when large software companys like Adobe, who charge HUNDREDS OF DOLLARS even THOUSANDS for some... and then after a year on the market, those programs are oboslete and no longer supported? And you get indian call centers? hahaha... Microsoft used to do this, but doesnt from what I can tell... Same thing with Dell, i remember getting my first PC...


Had issues, and after 6 months, I had to pay $20 with CC to get the guy to tell me to press F2 at startup and change a BIOS setting to get my PC to boot off of a CD... are you kidding me?! haha... I remmeber shortyl after, they ditched the indian support centers and now have americans.
My System SpecsSystem Spec
13 Mar 2009   #10

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by saverio View Post
Have you had a copy of the customer service questionaire sent to you?

I had a similar problem with adobe messing an order up and I blew my stack in a very productivly eloquent way in the questionaire.

Within two days I had an Adobe UK rep calling me to discuss my concern and offering me a refund for the demo DVD's and an appology.

I too had to go through the indian call centres, who do actually read from scripts.

Unfortunately, as Ex Brit says, it's done to keep profits high and costs low, why pay a local guy 10 pounds/dollars an hour when you can pay an indian that for the day?

I would keep complaining through their feedback loop.

I can sympathise with you though, I've found them very poor to deal with for many years now.


No questionaire... not even sure how to get one.
My System SpecsSystem Spec
Reply

 Adobe is a bunch of crooks...




Thread Tools



Similar help and support threads for2: Adobe is a bunch of crooks...
Thread Forum
Solved Bunch of different BDOS's is my HHD dying ? BSOD Help and Support
A bunch of problems BSOD Help and Support
Valentine’s Day = Cyber Crooks And Malware Love Security News
A bunch of BSOD's BSOD Help and Support
Cutting-edge crooks keen on the cloud Chillout Room
I have a bunch of questions General Discussion
Bunch of updates for Win7. Performance & Maintenance

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 04:05 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33