It would be worth checking if there is an old Flash Cookie causing a problem. The standard instructions for Bobbi Flekman's "Flush Flash Cookies" are to select "Everything but Site settings". However, in this situation, I think you should check "Everything" and then go to the Adobe Website Storage Settings panel
to make the changes to the settings. (Suggested settings are in my old blog post here
Download Flush Flash Cookies
by Bobbi Flekman.
Select the Windows version and save flushflash.exe to your Desktop.
Double-click flushflash.exe to run it.
Click Make it so!
When the "Killed off all Flash cookies" window opens, click OK
Close Flush Flash Cookies.
: If you use Quicken, do NOT use this program at this time as Quicken stores information in Flash cookies.)