Blue Screen while playing iTunes music


  1. Posts : 7
    Windows 7 64-bit
       #1

    Blue Screen while playing iTunes music


    While my computer was just sitting there with a couple of IE browsers open and iTunes playing songs randomly when it just froze and then the blue screen came up Locale ID 1033 and some other information that I didn't copy before I closed the dialog. I've attached the dump for debugging purposes. Any help would be appreciated!

    I recently fixed a problem where the display driver would stop responding and then restart but I don't know if this is related to that.
    Blue Screen while playing iTunes music Attached Files
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    cbass said:
    While my computer was just sitting there with a couple of IE browsers open and iTunes playing songs randomly when it just froze and then the blue screen came up Locale ID 1033 and some other information that I didn't copy before I closed the dialog. I've attached the dump for debugging purposes. Any help would be appreciated!

    I recently fixed a problem where the display driver would stop responding and then restart but I don't know if this is related to that.

    Hi and welcome

    This one was caused by hardware. If this is a one off I would not worry about it, but
    I would
    run a system file check
    type cmd in search>right click and run as admin>sfc /scannow
    If you are overclocking stop
    if you have a raid update its driver

    Let us know if we can help

    Ken J+

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\011010-33774-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02c1a000 PsLoadedModuleList = 0xfffff800`02e57e50
    Debug session time: Sun Jan 10 17:15:16.706 2010 (GMT-5)
    System Uptime: 1 days 4:50:32.091
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...........................
    Loading User Symbols
    Loading unloaded module list
    ..........................................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa800696e028, be000000, 800400}
    
    Probably caused by : hardware
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800696e028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  f
    
    STACK_TEXT:  
    fffff800`00ba8a98 fffff800`03209903 : 00000000`00000124 00000000`00000000 fffffa80`0696e028 00000000`be000000 : nt!KeBugCheckEx
    fffff800`00ba8aa0 fffff800`02da0513 : 00000000`00000001 fffffa80`06c19620 00000000`00000000 fffffa80`06c19670 : hal!HalBugCheckSystem+0x1e3
    fffff800`00ba8ae0 fffff800`032095c8 : 00000000`00000728 fffffa80`06c19620 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263
    fffff800`00ba8b40 fffff800`03208f1a : fffffa80`06c19620 fffff800`00ba8e70 fffffa80`06c19620 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff800`00ba8c90 fffff800`03208dd5 : 00000000`00000008 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff800`00ba8cd0 fffff800`031fce88 : 00000000`ffffffff 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff800`00ba8d00 fffff800`02c8a7ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff800`00ba8d30 fffff800`02c8a613 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff800`00ba8e70 fffff880`04151089 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    fffff800`00b9b630 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 1394ohci!Phy::WriteRegister+0x5d
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hardware
    
    IMAGE_NAME:  hardware
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
    
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
    
    Followup: MachineOwner
    ---------
    Last edited by zigzag3143; 19 Nov 2011 at 06:12.
      My Computer


  3. Posts : 7
    Windows 7 64-bit
    Thread Starter
       #3

    I hope it's just a one time thing. Thanks for the suggestions. I'm not running RAID and I'm not overclocking so I'll try the scan and see what it comes up with.

    Great forum BTW!
      My Computer


  4. Posts : 7
    Windows 7 64-bit
    Thread Starter
       #4

    OK, just did the scan and it says "Windows Resource Protection found corrupt files but was unable to fix some of them."

    Attached is the CBS log that it says has details, but I have no idea how to read the log or what to look for. Can anyone offer me help with this?
      My Computer


  5. Posts : 7
    Windows 7 64-bit
    Thread Starter
       #5

    bump
      My Computer


 

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