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Windows 7: Blue Screen while playing iTunes music


10 Jan 2010   #1

Windows 7 64-bit
 
 
Blue Screen while playing iTunes music

While my computer was just sitting there with a couple of IE browsers open and iTunes playing songs randomly when it just froze and then the blue screen came up Locale ID 1033 and some other information that I didn't copy before I closed the dialog. I've attached the dump for debugging purposes. Any help would be appreciated!

I recently fixed a problem where the display driver would stop responding and then restart but I don't know if this is related to that.




Attached Files
File Type: zip 011010-33774-01.zip (20.7 KB, 15 views)
My System SpecsSystem Spec
.

10 Jan 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by cbass View Post
While my computer was just sitting there with a couple of IE browsers open and iTunes playing songs randomly when it just froze and then the blue screen came up Locale ID 1033 and some other information that I didn't copy before I closed the dialog. I've attached the dump for debugging purposes. Any help would be appreciated!

I recently fixed a problem where the display driver would stop responding and then restart but I don't know if this is related to that.

Hi and welcome

This one was caused by hardware. If this is a one off I would not worry about it, but
I would
run a system file check
type cmd in search>right click and run as admin>sfc /scannow
If you are overclocking stop
if you have a raid update its driver

Let us know if we can help

Ken J+

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\011010-33774-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c1a000 PsLoadedModuleList = 0xfffff800`02e57e50
Debug session time: Sun Jan 10 17:15:16.706 2010 (GMT-5)
System Uptime: 1 days 4:50:32.091
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
..........................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800696e028, be000000, 800400}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800696e028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  f

STACK_TEXT:  
fffff800`00ba8a98 fffff800`03209903 : 00000000`00000124 00000000`00000000 fffffa80`0696e028 00000000`be000000 : nt!KeBugCheckEx
fffff800`00ba8aa0 fffff800`02da0513 : 00000000`00000001 fffffa80`06c19620 00000000`00000000 fffffa80`06c19670 : hal!HalBugCheckSystem+0x1e3
fffff800`00ba8ae0 fffff800`032095c8 : 00000000`00000728 fffffa80`06c19620 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263
fffff800`00ba8b40 fffff800`03208f1a : fffffa80`06c19620 fffff800`00ba8e70 fffffa80`06c19620 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`00ba8c90 fffff800`03208dd5 : 00000000`00000008 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`00ba8cd0 fffff800`031fce88 : 00000000`ffffffff 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`00ba8d00 fffff800`02c8a7ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`00ba8d30 fffff800`02c8a613 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`00ba8e70 fffff880`04151089 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff800`00b9b630 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 1394ohci!Phy::WriteRegister+0x5d


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------
My System SpecsSystem Spec
10 Jan 2010   #3

Windows 7 64-bit
 
 

I hope it's just a one time thing. Thanks for the suggestions. I'm not running RAID and I'm not overclocking so I'll try the scan and see what it comes up with.

Great forum BTW!
My System SpecsSystem Spec
.


10 Jan 2010   #4

Windows 7 64-bit
 
 

OK, just did the scan and it says "Windows Resource Protection found corrupt files but was unable to fix some of them."

Attached is the CBS log that it says has details, but I have no idea how to read the log or what to look for. Can anyone offer me help with this?
My System SpecsSystem Spec
11 Jan 2010   #5

Windows 7 64-bit
 
 

bump
My System SpecsSystem Spec
Reply

 Blue Screen while playing iTunes music




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