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Windows 7: iTunes 9 not loading on Windows 7 64 bit

10 Jan 2010   #1
farleysm

Windows 7 64 bit
 
 
iTunes 9 not loading on Windows 7 64 bit

I'm trying to run iTunes 9.0.2 for 64 bit on Windows 7 for 64 bit. I have tried several things to try to get iTunes to work on my laptop. I've tried previous versions of iTunes, uninstalling and reinstalling it. Also tried compatibility modes and installing iTunes as an administrator. I've also run check disk on start up. When I check the event log, I get the following message before the error:

"The description for Event ID 0 from source iPod Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Service started"

The error then is:
"Faulting application name: iTunes.exe, version: 9.0.2.25, time stamp: 0x4afca401
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x80000060
Faulting process id: 0xea8
Faulting application start time: 0x01ca926b655f98ee
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: unknown
Report Id: a979d20c-fe5e-11de-9c08-002170715db1"

And then:
"Fault bucket 918742213, type 5
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 9.0.2.25
P3: 4afca401
P4: StackHash_0a9e
P5: 0.0.0.0
P6: 00000000
P7: 80000060
P8: c0000005
P9: 00000008
P10:
Attached files:
C:\Users\sfarley\AppData\Local\Temp\WERFCB5.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\sfarley\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iTunes.exe_ac6cd985387dc 0d3c5f13e4feceb7b52938080e3_0c1d161e
Analysis symbol:
Rechecking for solution: 0
Report Id: a979d20c-fe5e-11de-9c08-002170715db1
Report Status: 0"

Any help would be greatly appreciated!
Susan


My System SpecsSystem Spec
.
11 Jan 2010   #2
fireberd

Windows 7/10 64 bit
 
 

I have ITunes (latest version) running OK on my Win 7 64 bit machine. Depending on how long you have been trying, if possible, use the System Restore and restore back to a date PRIOR to first attempting to install ITunes. That will give you a "fresh start" to install it. If several attempts have been made, and it wasn't uninstalled and the PC restarted before trying again, there may be enough corruption that it can't be installed. System Restore won't delete any user data or e-mails but any programs installed or uninstalled will be affected. System Restore can be accessed from Start/Programs/Accessories/System Tools.
My System SpecsSystem Spec
11 Jan 2010   #3
Win7User512

Windows 7 x64 / Same
 
 

In addition to re-trying the uninstall/reinstall process, you may have to manually uninstall the itunes/ipod/bonjour services (if you haven't done that already).

I have the latest iTunes x64 on my notebook and it runs as expected.
My System SpecsSystem Spec
.

11 Jan 2010   #4
farleysm

Windows 7 64 bit
 
 

The restore doesn't go back far enough. I tried uninstalling and reinstalling many times on Saturday.
My System SpecsSystem Spec
12 Jan 2010   #5
fireberd

Windows 7/10 64 bit
 
 

If you uninstall you need to restart the PC before trying a reinstall. If you just uninstall and reinstall without restarting the PC the original problem can still be there.
My System SpecsSystem Spec
12 Jan 2010   #6
Adrian

 

Welcome to Windows 7 Support Forums.
Susan please fill out your system specs so that we may further assist you.
In the interim, please perform the following procedures as the install was incomplete/corrupted. All ITunes files and executables must be removed!
  1. Itunes.exe
  2. Quicktime.exe
  3. bonjour
  4. applemobile app
  5. itunes installer
  6. apple application support
  7. apple device support
Any other Apple software must be removed!
After that reboot your system.
Download the latest Itunes installer for 64 bit, that would be ver. 9.02 for Windows 7 X64 machines. Put in a location where you can locate it. After downloading put your pointer on the installer and right click your mouse, next you will see a drop down menu and in the middle you will see "Install as Administrator" Left click on that option and let the install begin.


Report back with the results.


Regards,
Adrian
My System SpecsSystem Spec
17 Jan 2010   #7
farleysm

Windows 7 64 bit
 
 
It worked great!!!!

It worked great!!! Thank you so much!!!!!

Susan
My System SpecsSystem Spec
25 Jan 2010   #8
Adrian

 

Issue Resolved!
My System SpecsSystem Spec
Reply

 iTunes 9 not loading on Windows 7 64 bit




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