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Windows 7: Win 7 64-bit and problems with Adobe Reader/Acrobat


02 Feb 2010   #1

Windows 7 Ultimate
 
 
Win 7 64-bit and problems with Adobe Reader/Acrobat

I recently started having problems on two computers that both run Win 7 64-bit. The problem is that when opening a PDF file I get this box indicating to choose these options and then there is a check box to not ask me about it again. If I check it off, it goes away.

Then when I try to close the tab that houses the PDF file, it will crash IE with acroread.dll being the culprit.

What happens next is that if I try to read another PDF, the same box that I already told not to come up again will come back. It seems like it isn't getting the proper permissions to hold this setting. I found a fix via Google that said to just open up the Reader program and check off the box there -- that fixed the pop up box problem.

The remaining problem is that regardless of if I update to the latest version of either program, I continue to have IE's tab crash whenever I close the tab that houses the PDF file.

I'm wondering if there is any fix this this? I never had this happen to me up until I'd say about two months ago. It was perfectly fine until then.

Thanks in advance.

My System SpecsSystem Spec
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02 Feb 2010   #2

Windows 7
 
 

I switched to FoxIt Reader and will never go back to Adobe Reader, ever. (I changed the icon for pdf files back to the same icon used by Adobe, so it looks the same, but uses the better/faster pdf reader).

Are you running this in IE x64?
My System SpecsSystem Spec
02 Feb 2010   #3

Windows 7 Ultimate
 
 

No, IEx32. I wish I could do that but I would prefer to stay with Adobe Reader.
My System SpecsSystem Spec
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02 Feb 2010   #4

Windows 7
 
 

Can you double check that the correct IE is loading? I had this problem with the 64 bit IE, ended up using 32 bit one 100% of the time, but after that I decided FoxIt was just 100 times better anyways.

Go to the help drop down arrow on the far right -> About Internet Explorer, make sure it says 64 bit.
My System SpecsSystem Spec
02 Feb 2010   #5

Windows 7 Ultimate
 
 

It is 32-bit. I can't use 64-bit as it doesn't work with a lot of the things I use IE for.
My System SpecsSystem Spec
02 Feb 2010   #6

Windows 7
 
 

Try an older version of Adobe Reader (uninstall 9.1, then install 8.1). Looks like some people on 9.1 were having this problem, it was corrected by downgrading to Reader 8.1
My System SpecsSystem Spec
02 Feb 2010   #7

Windows 7 Ultimate (x64)
 
 

Sorry for intruding - I am saying that since I can't really help with the problem at hand, I don't have this problem at all, all I can say is that the pdf plugin does not work with 64-bit browsers (both IE and FF), while the 32-bit browsers (actually, FF, I don't use IE very often) have no such problem on my Windows 7 x64. Back when I started working with Vista x64 Adobe Acrobat would not run at all and I had to wait for the 64-bit patch. However, once the patch was out - everything works well ever since.

Now, my actual question is - is there a native 64-bit version of the FoxIt Reader?
My System SpecsSystem Spec
02 Feb 2010   #8

Windows 7
 
 

Quote:
Now, my actual question is - is there a native 64-bit version of the FoxIt Reader?
- So far, nothing yet. But the 32bit one runs perfectly fine over here... it's so much faster than the old adobe, difference is like night and day. When Googling it, it seems like I'm not the only one to be suggesting FoxIt a lot lately.
My System SpecsSystem Spec
04 Mar 2010   #9

Windows 8.1 Pro
 
 

Can you tell me (us) what version of Adobe Acrobat you're using? Also, what version of Adobe Reader as well?

Also do note that if you have Adobe Acrobat installed, you don't need Reader.

I just installed Adobe Acrobat 9 on Windows 7 x64 and during installation was asked which program, Reader or Acrobat, I wanted to use as a default for opening PDF files. I chose Acrobat.

Hope that helps.
My System SpecsSystem Spec
04 Mar 2010   #10

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
 
 

Is Foxit safe to use. I know Adobe had problems with hacks and many updates to fix. I am curious if Foxit can also be exploited with a hacked PDF file.

Jim
My System SpecsSystem Spec
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 Win 7 64-bit and problems with Adobe Reader/Acrobat




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