Windows 7 - Windows 7 crash on copying files from D:\ to C:\

nitrous · 04-01-2009

I'm running fresh install of Windows 7 build 7068. When I try to copy ANY file from anywhere in D:\ to anywhere in C:\ I am getting "Windows Explorer has stopped working" error - it drives me mad. I've uninstalled all software, stopped all running programs - nothing helped. This is the crash report from Event Viewer:

Code:

Faulting application name: Explorer.EXE, version: 6.1.7068.0, time stamp: 0x49c590ff
Faulting module name: SHELL32.dll, version: 6.1.7068.0, time stamp: 0x49c5ab1a
Exception code: 0xc0000005
Fault offset: 0x00000000002d5661
Faulting process id: 0x784
Faulting application start time: 0x01c9b32375d0f418
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\SHELL32.dll
Report Id: c003dc89-1f16-11de-a237-001a4d55b9c7

Can anyone help?

johngalt · 04-01-2009

It would help to know what D: is - and that can be accomplished if you clcik the link under your username to the left, where it says System Specs - and edit your system specs to fill in your hardware....

nitrous · 04-02-2009

I've updated them - D:\ is the second partition of my local hard drive. Both partitions are formatted in NTFS, if it matters.

johngalt · 04-02-2009

The HD *type* matters big time.

There was a recent flap about Seagate 7200.11 HDs having issues with firmware and the drives all of a sudden being unreadable.

See Seagate Knowledge Base to get your latest Firmware, and make *sure* that you have a good working backup of your C ***on a different HD**** and that you use the detect tool to verify your Drive needs the firmware upgrade or not.

nitrous · 04-02-2009

Actually my hard drive is ST3320620AS, 7200.10 version. Also I've reinstalled my windows 2 times, ran on safe mode and everything else. I've also deleted my previous partition, assigned new one for the OS, still the same. I think that I've figured out what's wrong - I am not getting "Destination Folder Access Denied" error message when I am copying files to my system drive, that's why Windows Explorer is crashing - it probably can't show the dialog because shell32.dll is corrupted for some reason.

johngalt · 04-02-2009

That would explain why the BCCheck pointed to the fault in explorer.exe but listed shell32.dll as the pointer....

Sorry about the HD confusion - I apparently didn't copy the *full* model number, so it found the 7200.11 and since I have a pair of the 500 GB 'Cudas, I assumed you were running into the same issue.

For the Shell32.dll, you *should* be able to fix that using SFC....

See SFC /SCANNOW Command - System File Checker for more details.

nitrous · 04-02-2009

I'm getting twice this error message after I ran SFC:

Code:

2009-04-03 02:50:19, Info                  CSI    000002d6 [SR] Cannot repair member file [l:22{11}]"shell32.dll" of Microsoft-Windows-shell32, Version = 6.1.7068.0, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2009-04-03 02:50:21, Info                  CSI    000002d8 [SR] Cannot repair member file [l:22{11}]"shell32.dll" of Microsoft-Windows-shell32, Version = 6.1.7068.0, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2009-04-03 02:50:21, Info                  CSI    000002d9 [SR] This component was referenced by [l:194{97}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7068.0.WindowsFoundationDelivery"
2009-04-03 02:50:22, Info                  CSI    000002dc [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"shell32.dll"; source file in store is also corrupted

The rest is fine, that's the only corrupted file. Maybe if I could somehow replace my shell32 with a working non-corrupt one (guess the one on my DVD is corrupted) the problem will be fixed. My win is Ultimate x64 if it matters

johngalt · 04-02-2009

Hmmm - somehow your shell32.dll is corrupted in both the currently used location *and* the backup store. weird.

I'd get to running a couple of Virus scans on your machine before anything else.

Also, did you use any sort of crack / unlocker / etc on your machine?

nitrous · 04-02-2009

No. I am doing fresh install from my DVD, no cracks, unlockers and stuff - windows activates itself. My machine shouldn't be infected by a virus - I had 24/7 resident Kaspersky AV. If you want me to I will run online virus scan - it might show something but I seriously doubt it.
I am using -Link Removed by dmex- release.

johngalt · 04-02-2009

I'll be at home in about an hour, and I am using 7068 x86-64 on my desktop as well. PM me.

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