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Windows 7: PlexTools installs but cannot find drive


25 Feb 2010   #1

Windows 7 Ultimate x64 SP1
 
 
PlexTools installs but cannot find drive

My Plextor CD-RW drive is accessible just fine through Windows File Manager and other utilities like EAC. I want to use Plextor's own PlexTools program for features not found anywhere else. I have the latest version.

I installed PlexTools as Administrator; it installed fine. But when I start it it throws a popup saying "No Plextor Drive is Detected", which is clearly not the case. I thought that maybe this software needs an ASPI layer driver but others who are using PlexTools in Windows 7 x64 have already indicated they do not have any ASPI drivers installed in their systems (checked with ASPICHK). I am at a loss. Can anyone help?


My System SpecsSystem Spec
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26 Feb 2010   #2

Windows 8.1 Pro
 
 

Quote   Quote: Originally Posted by tony22 View Post
but others who are using PlexTools in Windows 7 x64 have already indicated they do not have any ASPI drivers installed in their systems (checked with ASPICHK). I am at a loss. Can anyone help?
Wouldn't it be easier to ask those guys what they are doing? And are you sure the program is compatible with 64-bit systems?

Incidentally I looked for the program but wasn't sure what you have or use so....
My System SpecsSystem Spec
26 Feb 2010   #3

 

what model of plex CD-RW drive is it and what version of plex tools.

There is a chance that your drive is no longer supported by plextools.
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26 Feb 2010   #4

Windows 7 Ultimate x64 SP1
 
 

PlexTools Pro XL 3.16, which is the last version released. Premium CD-RW drive, which other users say is supported in this version.

I have since learned that PlexTools does not require a separate ASPI driver since the interface logic to the drive is embedded in the program. So it makes this sound more like an installation type problem.

sygnus, of course I asked those guys! But short of "I installed it as Administrator and it works" I got nothing. Confirmed that users have it working in x64. The link to the program is here

Downloads - Software & Utilities - PleXTools Professional XL
My System SpecsSystem Spec
26 Feb 2010   #5

Windows 8.1 Pro
 
 

SInce I don't use the program, I'm afraid I have no answer other than what you found out.

Good luck.
My System SpecsSystem Spec
26 Feb 2010   #6

Windows 7 Ultimate x64 SP1
 
 

Well, I uninstalled it and reinstalled as Administrator - which is what I am certain I did the first time. Or so I really believe. But this time it worked. Problem solved.
My System SpecsSystem Spec
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 PlexTools installs but cannot find drive




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