Windows 7 - Can't Install Adobe AIR

Hi Everyone,

I'm having some trouble with Adobe AIR and am hoping someone has had a similar experience and found a working solution.

I use Tweetdeck and have had both it and Air installed for quite some time. A few weeks ago, I started getting a message that I needed a more current version of Air for Tweetdeck to work. I uninstalled both Tweetdeck and tried to uninstall Air; that turned into a series of headahces. I finally had to use Windows Install clean-up to completely remove it.

With it removed, I'm trying to run the exe file and I keep getting a message that an error has occurred and I should contact my admin. I've run the exe as an admin and still get the error.

I've looked online but most solutions appear to be for Linux and those for Windows haven't worked.

Any thoughts?

- running a Registry cleaner may help, as memory "stubs" are often left behind when you uninstall software..

- CCleaner is free.. (- and effective)

I thought that might be the answer.

I'm not comfortable enough looking into the registry or cleaning it.

Thanks for the quick reply.

I am having the same problem - completely unable to install Adobe Air, no matter what I try.

I have run CCleaner to clean up my registry, used Windows installer cleanup utility, run the program as administrator, etc.

Anyone have any more ideas?

Yes, HELP.

You`re not alone. I`m having the same problem. When trying to setup a pdf file was
told that my Adobe AIR needed updating and off it went, downloaded the setup for
AIR 2 and then ground to a halt with the same error message. CCleaner`s uninstall comes up with the same error too. I think it possible that it hasn`t been properly removed, but it runs its own uninstall software and so CCleaner gets no farther than anything else. Sigh.

Done it now tho`.

Goto Microsoft Help and Support at http://support.microsoft.com/kb/290301 and download and run the Windows Installer CleanUp. Remove Adobe AIR. Get CCleaner from http://download.cnet.com/ccleaner/ . From here AIR needs to be REMOVED. Once you`ve done this run the CClean Registry Scan and fix any leftover issues. You will now find that you`ll be able to install the latest version or AIR.

If this works for you please do click on the scales and give me a bit of rep.
Good luck all.

No luck.

Here is more information on the issue:

1) I used to have Adobe Air installed fine, but when I uninstalled it something must have broken because I cannot now reinstall.
2) I am running Windows 7.

Here is the output of the airinstall.log file that is created when I try to install. I think making sense of this is the key:

"Performing runtime install
UI SWF load is complete
UI initialized
starting user confirmation
Version of this installer: 1.5.3.9130
Installation type: new
starting elevated install
subinstaller: starting install
subinstaller: Scheduling runtime installation operations
subinstaller: uninstall scheduled for 1.0.4, 1.0.6, 1.0.5
subinstaller: Installed Product GUID: is same:false
subinstaller: Beginning runtime installation
subinstaller: Beginning install
subinstaller: Installing c:\users\buta\appdata\local\temp\air68cc.tmp\setup.msi
subinstaller: Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
subinstaller: Rolling back install of c:\users\buta\appdata\local\temp\air68cc.tmp\setup.msi
subinstaller: Rollback due to error complete
subinstaller: error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
Failed during elevated install: error 0 1603
runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
begin quitting"


Here are things I have done to try to fix the problem, to no avail:

1) Uninstalled
2) Used Windows Installer Cleanup
3) Used CCleaner registry cleaner to remove all traces of Adobe AIR
4) Tried installing in safe mode
5) Installed with administrator privileges
6) Scoured the internet for advice


Anyone who solves this is a genius, because I've been battling with this for almost a week now.

I'm still not able to fix this issue, and am unable to install AIR. Does anyone have any ideas?

Google "adobe Clean Script" The cs4 script should remove any leftovers from uninstalls... when running script read careful there are a few options and levels of cleanup.
It works for all Adobe Programs

I hang my head in shame. Really thought I`d got it, but no.

Following my earlier attempt does get rid of air and allow you to install the new version but all to no avail. The reader still says that it needs to update AIR even tho` the latest version just has been.

I think all of the necessary info to solve this can be found on this thread. It just needs someone who knows what they`re doing to get their hands dirty and resolve it for us lesser mortals.

Sigh ...

I still haven`t been able to get it done. I`m at my wits end. HELP US SOMEBODY PLEASE..

Tried the adobe clean script prog and still not able to install Adobe Air (getting the same log file output as posted above). Now, thanks to this issue, there are two programs that I can't install because I can't install Adobe Air.

Someone, please help!!