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Windows 7: Cannot Install Software Since Upgrading to Windows 7

06 Mar 2010   #1
soster13

Windows 7
 
 
Cannot Install Software Since Upgrading to Windows 7

Please help--since upgrading to Windows 7 I cannot install any new software, drivers, updates, pretty much anything. The installer quits and I receive an error message, typically 2503 or 2502.

I have checked my date and it is correct, and I have tried using the Administrator login, but the same thing happens.

I am extremely frustrated and would greatly appreciate any suggestions.


My System SpecsSystem Spec
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06 Mar 2010   #2
MilesAhead

Windows 7 32 bit
 
 

If you did an "in place" upgrade then it's not likely to be easily fixed. Most here won't do in place upgrade because it's not often you get a smooth transition. Most would say wipe the drive and do a clean install(there's instructions how to do this with an upgrade disc if you search.) But I have had good luck with a "Custom" install that you run while in Windows. It gathers up all the stuff in the system directories and Program Files and puts it in Windows.old folder.

I think the only time I made a straight upgrade install work in Windows was putting Win95 on top of Win 3.1.
My System SpecsSystem Spec
06 Mar 2010   #3
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

soster13,


can you fill in your hardware specs ?

What version of Win7 ? & 32 bit or 64 bit ?

What did you upgrade from ?


Attached Images
  
My System SpecsSystem Spec
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06 Mar 2010   #4
soster13

Windows 7
 
 
Specs

Win 7 64-bit

Upgraded from the RC
My System SpecsSystem Spec
06 Mar 2010   #5
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Quote   Quote: Originally Posted by soster13 View Post
Win 7 64-bit

Upgraded from the RC
Are you activated with a valid Microsoft Key ?
My System SpecsSystem Spec
06 Mar 2010   #6
soster13

Windows 7
 
 

Yes--I installed the RC over the installation of Vista which came with my laptop, then purchased Win 7. It activated without any problem. The RC worked just fine, by the way--all of the problems began after the upgrade.

I would do a clean install but am concerned that I do not have the serial number to two of my frequently used programs--Office 2007 and Acrobat 9.

But the current situation is impossible....
My System SpecsSystem Spec
06 Mar 2010   #7
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

SIW will show your key for Office & maybe Acrobat 9
My System SpecsSystem Spec
06 Mar 2010   #8
soster13

Windows 7
 
 

Eureka--there is my Office serial number. Well done, thanks. Acrobat I can get from Adobe as a registered user I assume.

So, do I take it that there is no fix for the installer refusing to work? Is this problem common with upgrades?
My System SpecsSystem Spec
06 Mar 2010   #9
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

I have not done any upgrades from Vista to Rc to Retail.

Only 7 upgrades from RC to Retail with no problems. So not sure what we are looking for here just yet.
My System SpecsSystem Spec
06 Mar 2010   #10
soster13

Windows 7
 
 

On another forum someone wrote that "manually setting the permissions on the windows/ installer folder" fixed a similar problem. Can you tell me how to do this, please?
My System SpecsSystem Spec
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 Cannot Install Software Since Upgrading to Windows 7




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