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Windows 7: Uninstall/Disable Software Without Reaching Desktop


12 Apr 2010   #1

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 
Uninstall/Disable Software Without Reaching Desktop

I need to get rid of the beta of Outpost Security Suite that I installed a couple of days ago, because it went haywire on my secondary computer. There was a BSOD naming ASWFilt64.dll, and since then I can't boot into either into regular desktop or Safe Mode. After running the Startup Repair Utility, the next attempt to boot failed as before, but the third attempt partially worked, after saying that the problem was due to a recently installed software package. This and the BSOD has convinced me that the Outpost beta is the cause. The reason that I said that it "partially" succeeded in booting, is because after a slow and long boot, it only finished loading part of the programs in the Notification Tray, and after maybe 30 minutes, it BSODed as before.

As in the post title, how can one either uninstall or disable a program without reaching desktop?


My System SpecsSystem Spec
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12 Apr 2010   #2

64-bit Windows 8.1 Pro
 
 

Have you tried running a repair install from the Windows 7 DVD?
My System SpecsSystem Spec
12 Apr 2010   #3

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

Not yet, because I felt that the problem was the software, instead of the OS. I'm going to try a System Restore first...hoping that there is a good restore point.

I don't know that I could uinstall OSS, even if I could boot normally, because I just tried to uninstall the beta on the primary, before it could do any damage there, but all that I got was an access denied error dialog.

EDIT: System Restore may not work either, because I just tried that on my primary, and found that System Protection was turned off. Very odd, because I never turned it off myself, and it has worked in the past. If I recall, System Restore is an option booting from the DVD, so I will cross my fingers and hope that I don't find the same thing on the secondary.
My System SpecsSystem Spec
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12 Apr 2010   #4

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

seekermeister,

Maybe you can get into command prompt either within windows or through the Windows 7 install dvd. Once you are in command prompt, you can try uninstalling by typing in the correct uninstall command for outpost at the dos prompt. Otherwise, you can also try deleting all the exe and dll files associated with outpost.
My System SpecsSystem Spec
12 Apr 2010   #5

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

I have no idea of what the syntax would be to uninstall it that way. Can you spell it out for me?
My System SpecsSystem Spec
12 Apr 2010   #6

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Neither do I, but see this thread.

How do I uninstall Outpost manually?
My System SpecsSystem Spec
12 Apr 2010   #7

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

Thanks, I appreciate that you found that for me, but it won't work on the secondary because it still requires being able to boot. I might be able to use it on the primary, but since the instructions are for an older version of the program, I don't want to chance it until I have the other computer repaired.
My System SpecsSystem Spec
12 Apr 2010   #8

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

seekermeister,

I appreciate your concerns. Another thing you can do is to locate the file called clean.exe (which should be present in your outpost install folder), then run it from the command prompt.
My System SpecsSystem Spec
12 Apr 2010   #9

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

I did find the clean.exe in the primary's OSS directory, and I was thinking about it, but not being sure when it was to be used, I haven't tried it yet. I doubt that it is designed to do a full uninstall, probably just to remove files from the system, but not to clean the registry also.

Like I said, once I get the secondary repaired, I will try this among other things on the primary, but I still haven't found a way to access anything on the secondary yet. I'm not real familiar with running from the DVD, and when I chose to repair the installation, it just started running the Startup Repair Utility, just as it did from the boot options. I know that I should be able to access other tools, but I didn't see them, and the Startup Repair won't let me cancel it out until it is finished, and that takes a while.
My System SpecsSystem Spec
12 Apr 2010   #10

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

I finally got the betas uninstalled from both computers, but it is starting to appear that the beta may not have been the cause of my secondary rig's problems. On the boot attempt after the last run of the Startup Repair Utility, the BIOS gave an error, saying that the Smart Data was bad on the harddrive on IDE3. I'm not sure what IDE3 means, because that rig has nothing on the IDE controller, only on the SATA controller, and none of the harddrives would correspond to a numerical value of that sort.

I opened SpeedFan, and it displayed Smart Data for the drive, but was marked in red, saying that the relocated sector count was 21. I decided to run the error scan on HD Tach, but it BSODed again, with an untitled error of 0x124. Yet, in the first two squares of the scan, one was red and one green.

The problem may have been due to the harddrive going bad, but it seems strange that the BIOS error didn't appear earlier. I have really had it with Seagate, because 3 of the 4 500GB drives that I bought from SG have failed. That leaves me concerned about the last one, because that is where Windows 7 is installed on my primary rig.
My System SpecsSystem Spec
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 Uninstall/Disable Software Without Reaching Desktop




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