Windows 7: Explorer.exe crashes with video media files

Here is the error I get when browsing to folders with video media files



Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16450
Application Timestamp: 4aebab8d
Fault Module Name: quartz.dll
Fault Module Version: 6.6.7600.16490
Fault Module Timestamp: 4b2c9f54
Exception Code: c000001d
Exception Offset: 000000000008f300
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: d758
Additional Information 2: d75818894ea1ac5223c0b159cfe86f5e
Additional Information 3: 0fb4
Additional Information 4: 0fb4312995dacef1855240268b5b3587


Any suggestions?

Hello Welcome to SF !!

I guess the crash is poiting to quartz.dll which is a part of Direct X. I would recommed to reinstall Direct X components if you have installed any. Also have you installed any recent codec like K-lite or VLC or Shark etc. If so uninstall it and see whether that makes any difference. Also i would recommend to run System Integrity Checker

Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW

Hope this helps,
Captain

Ran sfc and 2 files were found to be corrupt and so was the "source file in store". The files were quartz.dll and networkexplorer.dll. Having an issue uninstalling Sharky because the only option I get is "Repair"

Replaced the quartz.dll file and it appears to have resolved my issue

Thanks for the input

im in the same boat how can i solve it

Hello !! Welcome to SF !!

Go to Start | Event Viewer | Windows Logs | Application and check for Errors and post them here. Maybe the issue would be same but the cause might be different so we have to do thing differently. Also i would recommend to run System Integrity Checker

Start | CMD | Right Click and Run as administrator | SFC /SCANNOW

Hope this helps,
Captain

i solved it 100 sure it works in windows 7

Mp4 Avi Mkv crash explorer.exe Windows 7 [solve]