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Windows 7: Explorer.exe crashes with video media files


13 Apr 2010   #1

Windows 7 Ultimate 64-bit
 
 
Explorer.exe crashes with video media files

Here is the error I get when browsing to folders with video media files

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16450
Application Timestamp: 4aebab8d
Fault Module Name: quartz.dll
Fault Module Version: 6.6.7600.16490
Fault Module Timestamp: 4b2c9f54
Exception Code: c000001d
Exception Offset: 000000000008f300
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: d758
Additional Information 2: d75818894ea1ac5223c0b159cfe86f5e
Additional Information 3: 0fb4
Additional Information 4: 0fb4312995dacef1855240268b5b3587


Any suggestions?

My System SpecsSystem Spec
.

13 Apr 2010   #2

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by ThirdStarr View Post
Here is the error I get when browsing to folders with video media files

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16450
Application Timestamp: 4aebab8d
Fault Module Name: quartz.dll
Fault Module Version: 6.6.7600.16490
Fault Module Timestamp: 4b2c9f54
Exception Code: c000001d
Exception Offset: 000000000008f300
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: d758
Additional Information 2: d75818894ea1ac5223c0b159cfe86f5e
Additional Information 3: 0fb4
Additional Information 4: 0fb4312995dacef1855240268b5b3587


Any suggestions?
Hello Welcome to SF !!

I guess the crash is poiting to quartz.dll which is a part of Direct X. I would recommed to reinstall Direct X components if you have installed any. Also have you installed any recent codec like K-lite or VLC or Shark etc. If so uninstall it and see whether that makes any difference. Also i would recommend to run System Integrity Checker

Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW

Hope this helps,
Captain
My System SpecsSystem Spec
13 Apr 2010   #3

Windows 7 Ultimate 64-bit
 
 

Ran sfc and 2 files were found to be corrupt and so was the "source file in store". The files were quartz.dll and networkexplorer.dll. Having an issue uninstalling Sharky because the only option I get is "Repair"
My System SpecsSystem Spec
.


19 Apr 2010   #4

Windows 7 Ultimate 64-bit
 
 

Replaced the quartz.dll file and it appears to have resolved my issue

Thanks for the input
My System SpecsSystem Spec
06 Jul 2010   #5

Windows 7 Ultimate x64
 
 

im in the same boat how can i solve it
My System SpecsSystem Spec
06 Jul 2010   #6

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by knux07 View Post
im in the same boat how can i solve it
Hello !! Welcome to SF !!

Go to Start | Event Viewer | Windows Logs | Application and check for Errors and post them here. Maybe the issue would be same but the cause might be different so we have to do thing differently. Also i would recommend to run System Integrity Checker

Start | CMD | Right Click and Run as administrator | SFC /SCANNOW

Hope this helps,
Captain
My System SpecsSystem Spec
07 Jul 2010   #7

Windows 7 Ultimate x64
 
 
here

i solved it 100 sure it works in windows 7

Mp4 Avi Mkv crash explorer.exe Windows 7 [solve]
My System SpecsSystem Spec
17 Aug 2013   #8

Windows 7 Home Premium 64bit
 
 

I have this same issue with explorer crashing, but it's not quite with video files.. It's just in general. I cannot copy or delete anything without it crashing.
Here's my details:
Faulting application name: SearchIndexer.exe, version: 7.0.7600.16385, time stamp: 0x4a5bd212
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b8479b
Exception code: 0xc0000005
Fault offset: 0x0000000000009e5d
Faulting process id: 0x8fc
Faulting application start time: 0x01ce9b6bd5b68fde
Faulting application path: C:\Windows\system32\SearchIndexer.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 2328a2cf-075f-11e3-ba7c-6c626d37a5b8

Also I have run the System Integrity Checker, and I'm not sure what to do after it's done.. The log is attached.. Help?
My System SpecsSystem Spec
18 Aug 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums zarka13. This is a very old thread. Please make a new thread and you'll get more help. Your post here will suffice to start a new thread.

Windows 7 Help Forums - FAQ: Board FAQ

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My System SpecsSystem Spec
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 Explorer.exe crashes with video media files




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