Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Explorer.exe crashes with video media files

13 Apr 2010   #1
ThirdStarr

Windows 7 Ultimate 64-bit
 
 
Explorer.exe crashes with video media files

Here is the error I get when browsing to folders with video media files

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16450
Application Timestamp: 4aebab8d
Fault Module Name: quartz.dll
Fault Module Version: 6.6.7600.16490
Fault Module Timestamp: 4b2c9f54
Exception Code: c000001d
Exception Offset: 000000000008f300
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: d758
Additional Information 2: d75818894ea1ac5223c0b159cfe86f5e
Additional Information 3: 0fb4
Additional Information 4: 0fb4312995dacef1855240268b5b3587


Any suggestions?


My System SpecsSystem Spec
.

13 Apr 2010   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by ThirdStarr View Post
Here is the error I get when browsing to folders with video media files

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16450
Application Timestamp: 4aebab8d
Fault Module Name: quartz.dll
Fault Module Version: 6.6.7600.16490
Fault Module Timestamp: 4b2c9f54
Exception Code: c000001d
Exception Offset: 000000000008f300
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: d758
Additional Information 2: d75818894ea1ac5223c0b159cfe86f5e
Additional Information 3: 0fb4
Additional Information 4: 0fb4312995dacef1855240268b5b3587


Any suggestions?
Hello Welcome to SF !!

I guess the crash is poiting to quartz.dll which is a part of Direct X. I would recommed to reinstall Direct X components if you have installed any. Also have you installed any recent codec like K-lite or VLC or Shark etc. If so uninstall it and see whether that makes any difference. Also i would recommend to run System Integrity Checker

Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW

Hope this helps,
Captain
My System SpecsSystem Spec
13 Apr 2010   #3
ThirdStarr

Windows 7 Ultimate 64-bit
 
 

Ran sfc and 2 files were found to be corrupt and so was the "source file in store". The files were quartz.dll and networkexplorer.dll. Having an issue uninstalling Sharky because the only option I get is "Repair"
My System SpecsSystem Spec
.


19 Apr 2010   #4
ThirdStarr

Windows 7 Ultimate 64-bit
 
 

Replaced the quartz.dll file and it appears to have resolved my issue

Thanks for the input
My System SpecsSystem Spec
06 Jul 2010   #5
knux07

Windows 7 Ultimate x64
 
 

im in the same boat how can i solve it
My System SpecsSystem Spec
06 Jul 2010   #6
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by knux07 View Post
im in the same boat how can i solve it
Hello !! Welcome to SF !!

Go to Start | Event Viewer | Windows Logs | Application and check for Errors and post them here. Maybe the issue would be same but the cause might be different so we have to do thing differently. Also i would recommend to run System Integrity Checker

Start | CMD | Right Click and Run as administrator | SFC /SCANNOW

Hope this helps,
Captain
My System SpecsSystem Spec
07 Jul 2010   #7
knux07

Windows 7 Ultimate x64
 
 
here

i solved it 100 sure it works in windows 7

http://www.sevenforums.com/software/...s-7-solve.html
My System SpecsSystem Spec
17 Aug 2013   #8
zarka13

Windows 7 Home Premium 64bit
 
 

I have this same issue with explorer crashing, but it's not quite with video files.. It's just in general. I cannot copy or delete anything without it crashing.
Here's my details:
Faulting application name: SearchIndexer.exe, version: 7.0.7600.16385, time stamp: 0x4a5bd212
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b8479b
Exception code: 0xc0000005
Fault offset: 0x0000000000009e5d
Faulting process id: 0x8fc
Faulting application start time: 0x01ce9b6bd5b68fde
Faulting application path: C:\Windows\system32\SearchIndexer.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 2328a2cf-075f-11e3-ba7c-6c626d37a5b8

Also I have run the System Integrity Checker, and I'm not sure what to do after it's done.. The log is attached.. Help?
My System SpecsSystem Spec
18 Aug 2013   #9
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums zarka13. This is a very old thread. Please make a new thread and you'll get more help. Your post here will suffice to start a new thread.

Windows 7 Help Forums - FAQ: Board FAQ

A Guy
My System SpecsSystem Spec
Reply

 Explorer.exe crashes with video media files




Thread Tools





Similar help and support threads
Thread Forum
explorer.exe crashes when i open certain .mkv video folder
recently i downloaded a .mkv video and put it into a specific folder. but when i try to open that folder, my windows explorer crashes. anyone knows what happened? This is what it shows.. Problem signature: Problem Event Name: APPCRASH Application Name: explorer.exe Application...
General Discussion
Crashes while playing video files
I've been having trouble playing video files; mainly .avi and .mkv, over several different media players: VLC, BSPlayer and WMP. They seem to play just fine for 10 minutes or so but afterwards the player crashes and the system freezes almost completely (Task Manager sometimes responds after a...
BSOD Help and Support
Explorer crashes when opening a certain folder containing video clips
Hi Everybody, I recently encountered an error stating Faulting application name: explorer.exe, version: 6.1.7600.16768, time stamp: 0x4d6878c3 Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3 Exception code: 0xc0000005 Explorer crashes when opening a...
BSOD Help and Support
Windows Explorer crashes and system freezing after video card upgrade
So, I very recently graduated and as a congratulations, my brother-in-law gave me a brand new Nvidia 9800GTX for my computer. I was running Windows 7 Professional 64-bit when I installed it and I immediately saw a drastic increase in performance. However, when I turned my computer off for the...
Hardware & Devices
Media Center not playing video files
Hi all, actually the real issue is not that the video files will not play per se, but that I see them listed as videos in Media Center but when I click to watch them I get a message saying they cannot be found. Here's what I'm doing...in Media Center I go to Pictures and Video then to Video Library...
Media Center
MKV files causing crashes on VLC and Media player
Every time I play a MKV file it crashes my computer. It seems it does not matter what media player it is playing on. I have tried it on VLC v 1.1 mediaplayer and windows mediaplayer with a codec pack. I have looked online and it seems many people are having the same issue, but noone has...
Software

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 08:03.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App