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Windows 7: Microsoft fix doesn't work?


18 Apr 2010   #1

Windows 7 Home Premium
 
 
Microsoft fix doesn't work?

I installed a desktop publishing program on both my Vista Desktop and my Win 7 laptop.

When I went to open the Help File I had to go to the Microsoft site for the WinHlp32.exe download. This was because I received an error message re a problem running the macro (1037) This a known problem.

I let MS "Fix" it on the Vista machine and it worked like a charm. But when I tried it TWICE on the Windows 7 laptop it wouldn't work. So per their documentation I attempted to fix it myself. That didn't work either.

Tried to contact their support link provided and that was useless.

Any idea why I can't get results I need?

Thanks.

My System SpecsSystem Spec
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18 Apr 2010   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Vegaspat,

I haven't tried this in Windows 7 yet, but you might see if this may help.

Help and Support in Vista - Vista Forums

Hope this helps,
Shawn
My System SpecsSystem Spec
18 Apr 2010   #3

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

vegaspat,

Am not sure from your post whether you have manually downloaded winhlp32.exe. This is the MS support page.

I cannot open Help files that require the Windows Help (WinHlp32.exe) program
My System SpecsSystem Spec
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18 Apr 2010   #4

Windows 7 32 bit
 
 

View or Open .HLP (Help) Files with WinHlp32.exe for Windows 7 Free Download My Digital Life

edit: download either the 64 or 32 bit .msu depending on your architecture.

I just put it on my win32 and I can open .hlp files now.
My System SpecsSystem Spec
18 Apr 2010   #5

Windows 7 Home Premium
 
 

I have a tendency to get confused very easily so I will explain exactly what I did.

When I first tried to open the Help file in Card Zone, I got a pop up window telling me that the legacy help files are no longer required, etc. But the window provided me with a link to the Microsoft site. I went there are followed the instructions and had to download 3 different files.(I cannot open Help files that require the Windows Help (WinHlp32.exe) program.

GenuineCheck.exe,WGAPlugin and MSFixit 50237.msi

Their instructions are very detailed and on the Vista machine I chose to let them fix it. It worked like a charm.

So then I tried the same thing on the Windows 7 machine twice and when that didn't work, I did the -Let me fix it-. So I backed up the Registry and manually followed the instructions to change the key, etc. Well, that did NOT work either even after re-booting.

Are you all saying that these instructions just might not work and I should try other things?

This is a 64 bit laptop and I'm sure I chose the correct Fix. The Vista is 32 bit and required a different download.

I just want to make sure I'm not creating another issue by doing the wrong thing.

Thanks.
My System SpecsSystem Spec
18 Apr 2010   #6

Windows 7 32 bit
 
 

I would use a restore point to back off what you did, then use the download link I provided.
The download is just a simple fix. When you run it you get a working WinHlp.exe with .hlp file association. No other complications.
My System SpecsSystem Spec
18 Apr 2010   #7

Windows 7 Home Premium
 
 

Well, now what?

I did THREE System Restores. The last one from Safe Mode. Nothing was accomplished. It will not get rid of the Microsoft FixIt 50237 which is in there twice.

In fact, I went back to the 14th while in Safe Mode and nothing at all was changed. Guess that's why I've never had much faith in System Restore.

I suppose I could import the Registry key I exported before I messed with the Registry. But now it's getting a little scary.

Next?
My System SpecsSystem Spec
18 Apr 2010   #8
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Did you try this yet? It's slightly modified than what is in the other link you tried already.

Help and Support in Vista - Vista Forums
My System SpecsSystem Spec
18 Apr 2010   #9

Windows 7 Home Premium
 
 

Shawn,

I just did your suggestion and now I'm back to square one.

Prior to doing it I was able to open the Help file but didn't know how much I was missing. Didn't get that far. I got the error message below and when I closed the window I could see the Help file. I just wanted to get rid of that darned error message first.

So, now I get no error message AND no Help file at all.

As you can see, it directs me to the Microsoft link for correcting this issue.

Why can't I get Help from this program?


The Help for this program was created in Windows Help format, which depends on a feature that isn't included in this version of Windows. However, you can download a program that will allow you to view Help created in the Windows Help format.
For more information, go to the Microsoft Help and Support website.
My System SpecsSystem Spec
18 Apr 2010   #10

 

Note: If you're using 64-bit Windows 7,

re-install
http://download.microsoft.com/downlo...917607-x64.msu

you need to change a different key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\WinHelp]
"AllowProgrammaticMacros"=dword:00000001
My System SpecsSystem Spec
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 Microsoft fix doesn't work?




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