Unable to download any programs

kate0610 · 29 Apr 2010

About a month ago I bought a Dell Inspiron 1564with Windows 7. I have not been able to download any programs except Itunes, which is very slow. For example it starts to download Skype and gets about halfway through then a message pops up saying it cannot download. It has done the same with other programs and I just can't seem to fix it. I have tried resetting my internet settings, but that did not help either.

Can someone please help me, I have no other way of fixing this.

Tews · 29 Apr 2010

You will need to fill out your system specs so we know what we are dealing with..

kate0610 · 29 Apr 2010

I added information. I'm new to this so I'm not sure if that is what you needed.

Thorsen · 29 Apr 2010

Inspiron 15 (1564) Laptop | Dell

this is your comp correct?

Is the version of Windows a 64x installation?
Was the win7 an upgrade from XP or Vista? or did it come with computer already set up?

Thorsen · 29 Apr 2010

Can you get a screenshot of the error message that is displayed when you download a program?

does this happen with both .exe files and .zip files?

kate0610 · 29 Apr 2010

It came on the computer already set up

kate0610 · 29 Apr 2010

That's the message it gave me.

Thorsen · 29 Apr 2010

can you try saving the file to the desktop

Thorsen · 29 Apr 2010

If that doesn't work, clear out your cookies and temp files. you can do this through IE >tools>internet options>General tab (I think) Delete cookies and Delete files.

If that doesn't work, create a folder somewhere other than the desktop on the c: drive maybe

C:\downloads and download it to this folder and see if it still gives you an error.

I would suggest just getting Firefox, but if you cant download it then thats not an option....