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Windows 7: iTunes installing issues- windows 7

21 May 2010   #1

windows 7
iTunes installing issues- windows 7

Okay here is the issue.. If any more info is needed to help me out please let me know and I will try to get it for you..

My Father gets Software for free from his job, So he brought Windows 7 over and I installed it for him on his laptop since he hated Windows Vista, and then I installed it onto my desktop.

Both computers are running Windows 7 ultimate 32bit

I then installed the newest version of itunes on his laptop a few months ago so he could sync music to his phone. Then I went to install itunes onto my desktop since I recently bought a ipod touch.

During installation I get this error towards the end.

I tried getting help from other sites but no one had a clue. There was no virus software running in the background or any other software running during install so nothing to interfere with during install.

So I gave up and ended up installing a older version of itunes, today I thought I'd give it another shot to update the version of itunes I had with the newest available version.

I uninstalled the old version and downloaded/attempted to install the newest version straight from apples website.

I then get this same error again

When I hit the "OK" button the window closes then the status green bars says "rolling back processes" and then attempts to install the software again. And nothing.

I went back to try and install an older version of itunes and now when its fully done installing itunes does not want to "pick up/ or recognize that I have an ipod plugged in"

Right now my ipod is completely useless cause I cant even get itunes on my computer.

I'm currently trying to install itunes Version 32 bit

My System SpecsSystem Spec

22 May 2010   #2


Welcome to windows 7 support forums,

The issue you are describing is an incomplete install of Itunes using the Windows 7 OS.
Resolution of this issue is as follows:
  • Remove all Apple/quicktime apps/programs and services including apple mobile device
  • reboot your system, download/install the latest version of Itunes.
My System SpecsSystem Spec

 iTunes installing issues- windows 7

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