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Windows 7: My windows 7 wont let me update my norton

28 May 2010   #1
XxTucker3609xX

Windows 7
 
 
My windows 7 wont let me update my norton

My norton 360 is out of date and it asks for a update and as it tries to get the server its says it can't. Here is what i get.
if someone can help me that would be awesome!


Thanks in advance.




Attached Thumbnails
-norton-help.png  
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28 May 2010   #2
Lomai

Win7 HP (x64)/Win7 Ultimate (x64)
 
 

Hi Tucker

Welcome to Seven Forums
Have you tried contacting Norton support via the "Fix Now" Button?
Generally, in these cases, you would have to reinstall the software but there is a process that you need to follow and the first action is to contact Norton support.
Norton will provide you with a link to an uninstaller that will clean out the existing but retain your licensing information. Following that, you may be required to download and install the latest installer/ software version for your application. This usually resolves the issue.

Keep us posted on your progress

Hope this helps and regards
My System SpecsSystem Spec
28 May 2010   #3
XxTucker3609xX

Windows 7
 
 

The thing is malwarebytes also is having the same problems. Which leads me to believe its the os.
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28 May 2010   #4
mitchell64

Windows Seven Home Premium 32bit SP1
 
 

Quote   Quote: Originally Posted by XxTucker3609xX View Post
The thing is malwarebytes also is having the same problems. Which leads me to believe its the os.
Hallo tucker, just have a check in the Action Center that you don't have both Norton & Windows firewall running at the same time.
If so turn off Windows Firewall from your Control Panel
My System SpecsSystem Spec
28 May 2010   #5
XxTucker3609xX

Windows 7
 
 

My windows firewall is off and I'm still having the same problem. =/
My System SpecsSystem Spec
28 May 2010   #6
mitchell64

Windows Seven Home Premium 32bit SP1
 
 

Quote   Quote: Originally Posted by XxTucker3609xX View Post
My windows firewall is off and I'm still having the same problem. =/
I am assuming you are on the mentioned computer so obviously you have connectivity but something is blocking Norton & Malwaebytes from updating.
This is known behavior of some Malware.
Have a scan with Malwarebytes (even though its not up to date) & see if it picks up anything
My System SpecsSystem Spec
28 May 2010   #7
XxTucker3609xX

Windows 7
 
 

Yes sorry to mentioning that i have internet. I will scan with malwarebytes ASAP.
My System SpecsSystem Spec
28 May 2010   #8
mitchell64

Windows Seven Home Premium 32bit SP1
 
 

Quote   Quote: Originally Posted by XxTucker3609xX View Post
Yes sorry to mentioning that i have internet. I will scan with malwarebytes ASAP.
If Malwarebytes comes back with being infected then remove the infected items (let malwarebytes do its thing it may request a reboot)
Then see if you can update Norton & Malwarebytes, if you can then run full scans with both programs.

If your scan comes back clean then try turning off your firewall (temporarily)
from within the Norton control panel & try updating again.
If you can update, then we know the firewall is the problem.

If it is the Firewall then you could white list the programs (but it seems stupid having to get Norton to white list Norton)

I would probably go with Lomai initial suggestion of doing a clean install of Norton
My System SpecsSystem Spec
29 May 2010   #9
XxTucker3609xX

Windows 7
 
 

I did a full scan and i got malware i let malwarebytes reboot and i tried updating again and again im still having the same problem.
My System SpecsSystem Spec
29 May 2010   #10
Tews

64-bit Windows 8.1 Pro
 
 

You may need to uninstall Norton, then reinstall it...
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 My windows 7 wont let me update my norton




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